Quality and Consultancy Manager

Quality and Consultancy Manager

Location: RLSS UK HQ, Red Hill House, 227 London Road, Worcester/ Remote working

Department: Commercial

Reports To: Senior Head of Commercial

Reports: Business Development Manager

The Quality and Consultancy Manager is responsible for the management of income streams for consultancy, including safety audits and mystery visits. The role is responsible for maximising income, encouraging growth and providing high quality service. A key part of the role will include travel with delivery of mystery visits across the UK and Ireland.

General

• Manage, mentor, and support the Business Development Manager.
• Identify opportunities to maximise sales of all RLSS UK products and services and support charitable work.
• Control expenditure for all consultancy projects and services to achieve budget.
• Provide reports for the Senior Head of Commercial to present performance, risk and opportunity.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
• Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and promote a culture of respect and inclusion for all staff and customers.
• To demonstrate and uphold the Society’s values and behavioural standards at all times.

Water Safety Consultancy

• Manage a sales strategy for water safety consultancy projects.
• Generate budgeted income through water safety consultancy projects.
• Manage relationships with key water safety consultancy clients and partners.
• Manage water safety consultants, including contracts of work.
• Conduct water safety consultancy as and when required, within the scope of experience and qualifications.

Swimming Pool Safety Audits

• Manage a sales strategy for swimming pool safety audits.
• Generate budgeted income through swimming pool safety audits.
• Seek opportunities for growth with existing and new swimming pool safety audit clients.
• Manage relationships with key swimming pool safety audit clients.
• Conduct swimming pool safety audits as and when required.

Mystery Visits

• Manage a sales strategy for mystery visits.
• Generate budgeted income through mystery visits.
  
  Seek opportunities for growth with existing and new mystery visits clients.
• Manage relationships with key mystery visit clients.
• Manage and monitor annual plan for mystery visits.
• Monitor performance of staff completing mystery visits.
• Conduct mystery visits throughout the year (at least 2 days per week).

Essential Relevant Experience, Skills and/or Aptitudes

• Confident and commercially minded.
• A passion for helping businesses perform well regarding safety.
• Strong communication skills, including building and maintaining relationships.
• Excellent management and teamwork skills.
• Good team player who works well under pressure, to deadlines, and effectively.
• A positive ‘can do’ attitude.
• Experience in line management.
• Be able to multi-task and manage time effectively.
• Have confidence using standard Microsoft Office suite, including Outlook, Word, and Excel.
• Operational experience in the swimming pool industry.
• Full UK Driving Licence.

Desirable Relevant Experience, Skills and/or Aptitudes

• Experience managing safety in swimming pool.
• Experience of auditing.

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday.
• Private Medical Scheme*.
• Enhanced Society Sick Pay*.
• Eye Care*.
• Employee Assistance Programme via Health Assured.
• Life Assurance Scheme.
• Howdens Sports Benefits/Perks at Work.
• Free RLSS UK Membership.
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine.
• Free on-site parking when working from HQ.
• Company Events and more!

* Subject to eligibility criteria.

Please send your CV and a Cover Letter outlining why you should join our commercial team to

Closing Date: 5pm, Tuesday 13 January 2026.

Interview Dates: Tuesday 20 and Wednesday 21 January 2026, at our Worcester Head Office (subject to change).

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an Inclusive Worcestershire Leader.