Operations Manager, Staffed ONLINE Limited

Operations Manager, GET STAFFED ONLINE RECRUITMENT LIMITED

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Are you an un-appreciated or frustrated, experienced Operations Manager with a strong sales attitude who wants to be a leader in a successful industrial equipment business? Do your efforts and performance successes go un-recognised by your present employer or do you feel you’re not being rewarded appropriately? Do you love managing a full business team and growing the team's commercial performance?

Do you want to join an established business that will appreciate your successes, compensate you accordingly, and be an important cog in their growth plan?

Our client is a Pump Retail Specialist based in Chesterfield and has an in-house repair facility. They are seeking an experienced, passionate and results-oriented Operations Manager to lead and grow the business.

• £35,000 - £40,000 per annum + success bonuses
• Full time working in the office
• Monday - Thursday; 8:00am - 5:00pm
• Friday; 8:00am - 4:00pm

• Paid training
• Career growth opportunities
• Healthcare Insurance after 2 years of continuous work
• Dental Insurance after 2 years of continuous work
• Sick pay cover
• Early finish on a Friday

• Administration oversight:
  Ensure all documentation, orders, and processes are accurate and timely.
• Accounts oversight:
  Monitor invoices, payments, and cost controls, liaising with external accountants where necessary.
• HR and Personnel management:
  Enforce company rules, address performance issues promptly, and maintain clear personnel records.
• Customer service:
  Ensure client queries, complaints, and orders are handled quickly and correctly.
• Stock and Logistics:
  Maintain optimal stock levels, monitor supplier performance, and ensure timely deliveries.
• Compliance:
  Ensure health and safety, environmental, and industry regulations are met.
• Audit and refine processes to remove inefficiency and error.
• Hold staff accountable for their work:
  Identify mistakes, fix them, and prevent recurrence through training or discipline.
• Report regularly to the Managing Director on KPIs, problems, and opportunities.
• Implement continuous improvement in all operational areas.

• A smooth-running daily operation with minimal direct involvement from the Managing Director.
• Staff output and accuracy measurably improved within three months.
• Errors and rework reduced by at least 50% within six months.
• Increased operational efficiency resulting in faster order turnaround and improved customer satisfaction.
• All regulatory and safety obligations met without issue.
• Profit margins protected or improved through cost control and process optimisation.

• Strong commercial awareness and an understanding of profit drivers in an industrial business.
• Advanced organisational and time management skills.
• Proficient in using office and ERP/CRM systems.
• Not crucial but advantageous – Knowledge of industrial/mechanical equipment, ideally pumps, HVAC, machinery, or plant.
• Ability to analyse operations and implement improvements quickly.
• Strong people management skills, including handling underperformance and conflict.
• Solid understanding of compliance in H&S and employment law.

• Zero tolerance for avoidable errors – mistakes identified, corrected, and prevented.
• Clear, concise, and timely communication – no ambiguity or delays.
• Firm, fair, and professional management of staff – respect earned through competence and consistency, not popularity.
• Decisions backed by commercial logic and data, not “gut feel” alone.
• Visible improvement in staff discipline, efficiency, and morale.

• Minimum 5 years’ experience in an operational or general management role within an industrial or mechanical sector.
• Proven track record of running day-to-day business operations without constant supervision.
• Demonstrated success in improving processes, reducing errors, and increasing efficiency.
• Experience managing multi-disciplinary teams, including admin, sales, and…