Information Manager

Shaping the Future of Government Shared Services.

DWP is seeking an Information Management Officer to play a pivotal role in the Synergy Programme – one of the most significant transformations in Civil Service shared services in decades.

The Synergy Programme is a major cross‑departmental initiative aimed at transforming shared services across the Civil Service. It brings together the Ministry of Justice, Department for Work and Pensions, Department for the Environment, Food and Rural Affairs, and the Home Office.

Hosted by the Department for Work and Pensions, the programme will shape procurement and service delivery for the next 15 years, impacting over 230,000 Civil Servants.

This key role will help manage and govern programme information, ensuring compliance with legal and regulatory standards. You will review and improve information handling processes, lead audits, produce reports for senior leaders, and maintain systems such as SharePoint. You will support knowledge management, deliver training, and act as the go‑to contact for information management queries. You will lead on compliance, including Freedom of Information and Data Protection, and steer any legal discovery work during the programme lifecycle.

• Information governance, compliance and management – Demonstrable knowledge of information rights operations and of information management policies within a large organisation in a regulated sector.
• Stakeholder management – Experience building strong relationships with varied, complex, and challenging stakeholders.
• Analytical thinker – Ability to assimilate large data sets to produce actionable insight and reports for senior stakeholders.
• Project Management – Able to work independently to plan and deliver a range of complex tasks and actions.
• Attention to detail – Able to carry out tasks thoroughly and with accuracy.
• Qualifications/Accreditations – Candidates must be (or be willing to become) a member of the government Knowledge and Information Management (KIM) profession to be considered.

Location: Your role will be based in one of our offices in Birmingham, Blackpool, Leeds, Manchester, Newcastle‑upon‑Tyne, Pontypridd, or Sheffield, whichever is most convenient.

Hybrid Working: A hybrid model – 40% from home, 60% face‑to‑face in a hub.

Pay: Competitive pay up to £68,205.

Pension: Civil Service pension with employer contributions of 28.97%, worth over £16,786 per year.

Holidays: Generous leave package starting at 26 days, rising to 31 days over time. Up to 3 extra days off a month on flexi‑time. Includes all public holidays.

We have a broad benefits package built around your work‑life balance which includes:

• Flexible working including flexible hours and flex‑friendly policies
• Time off volunteering and charitable giving
• “I Can Be Me in DWP” – bring your authentic self to work
• Discounts and savings on shopping, fun days out and more
• Interest‑free loans to buy a bike or a season ticket
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities

• DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Best Public Sector Employer at 2025 Women In Tech Employer Awards

Our application and selection process consists of two stages:

• Apply – complete your application on Civil Service Jobs. Detailed instructions will be provided at application time.
• Interview – a single‑stage online interview.

CLICK APPLY for more information and to start your application.