Financial Crime Senior Manager, Delivery or Remote

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award‑winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

Our Financial Crime Operations team is the shield and the engine of Monzo. We're a collective of investigators, analysts and operational leaders who are driven by our mission to earn and keep our customers’ trust, support Monzo’s safe growth and contribute to building a safer society.

We manage enormous scale and complexity, from real‑time transaction monitoring to complex regulatory reporting, all while staying human and customer‑focused. We operate with a high degree of accountability, constantly iterating on our processes, and thriving on the fast pace of change. When you join Financial Crime Operations, you’re not just joining a function; you’re joining a crucial partner in Monzo’s growth, ensuring we expand safely and sustainably.

Due to an internal move, we’re looking for a Senior Manager to own the most complex, high‑impact changes across our Financial Crime Operations team. This isn’t just about managing projects – it’s about transforming how we deliver, embedding new ways of working, and making sure our global expansion is supported by an operation that’s rock‑solid and regulator‑ready.

Reporting to our Director of Financial Crime Operations, you’ll be the central driving force, turning strategic vision into operational reality, especially as we stand up our European operating model.

• Deliver the successful execution of our most critical Financial Crime Operations initiatives, sitting at the intersection of Strategy, Regulation, and Operations.
• Define, manage and execute the Financial Crime Operations delivery roadmap, ensuring strict alignment with Monzo’s wider strategy and regulatory commitments.
• Lead the delivery of the new EU Operating Model for Fin Crime, adapting UK processes to seamlessly support EU obligations across multiple jurisdictions.
• Drive large‑scale operational transformation, including outsourcing changes and continuous improvement initiatives to build a more robust and scalable function.
• Champion and embed a culture of ownership, empowerment, and continuous improvement across the team.
• Establish and maintain best‑in‑class governance for planning, tracking, reporting, and realising benefits from our programmes.
• Ensure timely, accurate, and transparent communication of progress, risks, and dependencies to senior leadership.
• Build deep, trusted relationships with Directors and Executives across Risk, Compliance, Product, and Operations.
• Act as the voice of Financial Crime Operations in bank‑wide forums, influencing prioritisation and ensuring delivery needs are met.
• Resolve complex conflicts and align stakeholders across multiple functions and jurisdictions for successful delivery.
• As we continue to build, this role will take on people leadership responsibilities of a small team of Delivery Managers responsible for large‑scale, cross‑functional Fin Crime programmes.

• You have a proven track record of leading and delivering significant, large‑scale operational transformation programmes within regulated financial services.
• You have a deep working knowledge of Financial Crime Operations, regulatory requirements, and the challenges of designing and implementing global or multi‑jurisdictional operating models.
• You are an exceptional change leader who can demonstrate how you’ve influenced cultural and behavioural shifts, not just structural ones.
• You can effortlessly translate an ambitious strategic vision into a practical, operational execution plan.
• Your communication and stakeholder management skills are outstanding, allowing you to operate credibly and confidently at Director and Executive levels.
• You thrive when managing high‑risk, high‑profile regulatory delivery programmes.
• You have experience…