Optical Retail and Customer Experience Manager

Job Title

Optical Retail performance and Customer Experience Manager

Gravesend

Full time

Fixed Term

Work Shift:

Days

45

Competitive salary plus benefits

Optical, Retail Healthcare

30 January 2026

Role is Dual Sighted
- Covering Gravesend and Gillingham pier. At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Team Leaders are key to our success, making sure the team has everything in place that they need to deliver.

Our unique fixed price approach means there’s no up‑selling. Single vision glasses are the same price as varifocals, and there are no top‑up costs for anti‑scratch or thinner lenses either, so we don’t have to compromise a customer solution because of what someone can afford.

With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Manager’s who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance.

Our Optical Retail performance and Customer Experience Manager are key to our success, making sure the team has everything in place to deliver high quality patient service.

You’ll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians.

You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer’s needs.

Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast‑paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively.

You’ll be:

• Confident in coaching others
• Able to provide excellent customer and patient care
• Driven and ambitious to ensure the department meets its targets
• Organised and able to manage your time effectively

Apply today by completing an online application…

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online.
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Your professional indemnity insurance
• GOC fees paid
• CET package
• Flexible working patterns in accordance with 7 days opening
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.