Operations Manager; Remote Integrated Care Service

Position: Operations Manager (Remote Integrated Care Service

Operations Manager (Remote Integrated Care Service) - Carmarthen

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Job Summary

Rheolwr Gweithrediadau – Gwasanaeth Gofal Integreidig o Bell

Rydym yn edrych i benodi cydweithiwr brwdfrydig a llawn cymhelliant a fydd yn gyfrifol am reoli ar shifft y Gwasanaeth Gofal Integreidig o Bell a rheoli llinell tm clinigol aml‑broffesiynol.

You will have experience of managing a national multi‑disciplinary remote assessment service in a team leader role and demonstrate leadership in delivering a safe and effective service through a period of significant structural service change.

If you have the drive, ambition and leadership behaviours required for the role we would love to hear from you.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

About Us

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from BME communities and disability groups.

All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

Details

Date posted: 29 December 2025

Pay scheme: Agenda for change

Band: Band 7

Salary: £48,527 to £55,532 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 020‑AC143‑1225

Job locations: Llangunnor, Llangunnor Road, Carmarthen, SA312PF

Job responsibilities

• Working collaboratively with the Locality Manager; the principal role is 24/7 operational leadership of a defined area.
• Provide direction, support and nurture development to all staff within line management.
• Manage the delivery of works, estates, security and housekeeping at local site.

Person Specification Essential – Qualifications and Knowledge

• A degree level of education, or equivalent demonstrable experience.
• Highly specialist knowledge of managing a contact centre.
• ILM Level 4 in Leadership and Management and willingness to undertake ILM 5 within an agreed timeframe.
• Prioritising conflicting demands and often unpredictable work patterns.
• Ability to demonstrate visible leadership in challenging and stressful situations.
• Investigation and report writing skills.
• Demonstrating continuous personal development including leadership and change management.
• Effective and sensitive communications skills.
• Ability to adapt tactical actions into operational delivery.
• Organisational Operational Commander course acquired and updated within 3 years.
• Detailed knowledge and experience of managing capacity, demand and activity.
• Experience of budget management.

Desirable – Qualifications

• Presenting complex, sensitive, or contentious information to internal and external groups.
• Clinical qualification, registered nurse or paramedic.

Essential – Experience

• Relationship management with key stakeholders in Integrated Care and operational settings to support corporate aims and objectives.
• Experience of managing and influencing people.
• Experience of working with a diverse range of stakeholders.
• Experience of leadership of high performing teams.
• Experience of undertaking investigations.
• Experience of working in demanding and fast‑moving environments.
• Experience of developing tactical working plans to meet strategic objectives.

Desirable – Experience

• Persuading, influencing, and negotiating with staff in time‑critical circumstances.

Essential –…