Assistant Team Manager

About the Role

This role sits within the Financial Assessment and Income Collection Team, which is part of the Adults, Wellbeing and Health Partnerships Directorate. We are a dynamic team, committed to ensuring our customers are fully informed in relation to charging for Adult Social Care, welfare benefit entitlement and are supported with making payment for care services. We embrace supportive technology to work inclusively and continuously improve customer engagement and deliver positive outcomes.,

As an Assistant Team Manager, you'll have the opportunity to lead a team of Assessment and Income Officers and/or assistants who are responsible for providing advice on charging for adult social care services, completing financial assessments and supporting residents to pay their care charges. You'll be at the forefront of developing and managing your team's performance, ensuring the delivery of service standards and compliance with legislation.

By prioritising daily challenges and maintaining a focus on delivering outstanding customer service, you will help to provide consistent, high-quality information regarding financial assessments and charging matters. Your role will also involve promoting innovation and embedding new ways of working to enhance service quality and responsiveness to customer needs. Collaborating closely with colleagues in Adult Social Care and external partners, you'll ensure a seamless, positive experience for all clients.

Please tell us how you ensure you effectively prioritise your workload, including how you respond to work pressures.
2. Describe how would you monitor and improve the performance of your team to ensure service standards are consistently met. 3. Describe a time you had to manage conflicting priorities within your team. How did you ensure deadlines were met without compromising quality? 4. Describe how you would encourage your team to adopt new ways of working while maintaining accuracy and compliance.

5. Please tell us how would you build effective relationships with Adult Social Care colleagues and external partners to ensure a seamless client experience.

• Knowledge of the charging principles for social care services
• Effective people and performance management skills, with the ability to inspire and motivate a team
• Ability to adapt at pace, with a mindset of responding constructively to challenges and finding solutions
• Ability to develop effective partnership relationships
• Exceptional organisational skills with a high-level of attention to detail.

This role has a starting salary of £41,585 per annum, based on a 36-hour working week.

We are excited to be hiring two Assistant Team Managers to join our Financial Assessment and Income Collection team. The team is located in various sites across the county, and your preferred location can be discussed s role is open to hybrid working and as a team we split our time between working from home and collaborating in the office. Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service.
• Option to buy up to 10 days of additional annual leave.
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing.
• Up to 5 days of carer's leave per year.
• Paternity, adoption and dependents leave.
• A generous local government salary related pension.
• Lifestyle discounts including gym, travel, shopping and many more.
• 2 paid volunteering days plus 1 team volunteering day per year.
• Learning and development hub where you can access a wealth of resources.