Network Manager

Join AXA Partners as a Network Manager (Home)

Are you ready to make a difference in the world of home insurance and repairs? AXA Partners is seeking a dedicated and dynamic Network Manager to lead our home-based property repair network across the UK. This key role offers the chance to shape customer experiences, build strong provider relationships, and contribute to a thriving, innovative organization committed to excellence and fairness.

About the Role:

As a Network Manager (Home), you'll oversee a diverse network of around 130 trusted providers, ensuring they deliver high-quality, cost-effective solutions to our customers. You will play a vital role in enhancing our service standards, managing supplier relationships, and supporting AXA’s transformation journey. This is an exciting opportunity for a proactive professional with a passion for customer service, operational excellence, and team collaboration.

The role will be home based with significant travel across the UK.

• Develop and maintain a leading third‑party network of property repair providers, ensuring capacity and resilience to handle peaks in demand.
• Build strong relationships with suppliers within your designated geographic area, including sourcing, onboarding, and ongoing management.
• Negotiate costs and contracts to secure value for money while maintaining service quality.
• Regularly review provider performance through audits and performance meetings, ensuring adherence to quality standards and contractual obligations.
• Identify opportunities for innovation to improve network engagement and customer outcomes.
• Lead initiatives to meet and exceed customer satisfaction goals, sharing insights and improvement plans with the network.
• Manage projects related to network development or process improvements, supporting business transformation and change.
• Keep meticulous records and manage information to meet audit and compliance standards.
• Respond to escalations and resolve issues promptly, representing the network’s interests in internal discussions and decision‑making.
• Monitor and analyze performance data, sharing key insights and ideas for continuous improvement.
• Ensure suppliers comply with health and safety, insurance, trade certifications, and regulatory requirements.
• Support the operational finance team with invoice queries and cost management, aiming to reduce costs without compromising quality.
• Take ownership of customer case management, working closely with providers to deliver a joined‑up, efficient service.
• Lead on network performance improvement initiatives, ensuring targets are met or exceeded.
• Support the delivery of business projects and transformation initiatives aligned with company goals.
• Represent AXA Partners professionally, demonstrating integrity, openness, and a customer‑centric mindset.

• Minimum of 5 years’ experience in supplier or network management within the home insurance or emergency repair industry.
• Strong knowledge of provider relationship management, performance metrics, and contract negotiation.
• Excellent communication and interpersonal skills, capable of managing difficult conversations with professionalism.
• Proven ability to manage multiple priorities and work under pressure.
• Full UK driving license.
• Proficiency in standard software tools like Word, Excel, and Outlook.
• Demonstrated initiative and problem‑solving skills to ensure customer satisfaction and operational efficiency.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive Salary + company car allowance
• 25 days rising to a maximum of 27 days (based on a 5 day week)
• Pension Contribution Scheme
• Retail Discounts
• Company Shareplan /Scheme & Loan
• Cycle2
  
  Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr @ Hand App
• Private Medical Insurance
• Discounted Gym Membership
• Free Financial Education/Pension Seminars

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