Operational Resilience, Readiness and Response Executive

Operational Resilience, Readiness and Response Executive

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function.
• Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as incidents, continuity planning, finances and meet agreed SLAs as outlined in resilience strategy.
• Be a business continuity expert and trusted business partner to senior leaders in the business. Keep up to date with and able to implement the most cutting‑edge developments in this field.
• Own and be accountable for maintaining a strong, robust and well‑designed, Group‑wide control environment, working with Market resilience leads to ensure compliance.
• Test and improve resilience capabilities through the design and delivery of exercises, stress‑tests, reverse stress‑tests etc.
• Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group.
• Maintain up to date metrics on Group‑wide resilience capability and be able to present in detail up to Executive level at any time.
• Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions.
• Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables.
• Work with key Group stakeholders like commercial and technology teams to ensure full tie‑in of resilience principles and ways‑of‑working.
• Support senior leadership in the live response to major incidents or crises.
• Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response.
• Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function.
• Be able to deputise for the Head of Op Resilience when appropriate.

• Excellent understanding of how resilience enables an organisation and can demonstrate the value it adds.
• Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business.
• Strong problem‑solving skills; able to analyze, understand issues and develop solutions.
• Proven ability to think outside the box, challenge industry norms and adapt quickly to evolving requirements.
• Innovation in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience.
• Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business.
• Solutions focused; measures output on whether issues, problems or challenges are resolved as a criterion for success.
• Iterative work style, high tempo, delivering quickly and frequently to produce high‑quality outputs with little to no rework.
• Calm under pressure and execute clear command and control measures in stressful situations.
• CBCI Qualification.

'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation.

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and…