Neighbourhood Officer - FTC

Together Housing Group:
We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non‑profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

• As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti‑social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
• Collaborate with multi‑agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
• Managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management.
• Full UK driver’s licence and access to a car required as the role is field based.

• Experience and knowledge of housing/lettings, or ideally social housing.
• Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
• Strong face‑to‑face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self‑motivated with a solution‑focused approach.
• Personal resilience to manage a fast‑paced, demanding role, juggling multiple tasks efficiently.

• Starting salary of £31,166 per annum.
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays.
• Hybrid working – you will manage your week by dividing your time between working in the field and from home.
• You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture.
• Attractive pension schemes – Local Government Pension Scheme (LGPS).
• Full range of award‑winning benefits available – please review all we have to offer.
• Please note that this is a fixed‑term contract for a duration of six months from the start date. There is a possibility for extension and additional internal opportunities available.