Global Strategic Manager - Customers

Position: Global Strategic Manager - Large Customers

Global Strategic Manager - Large Customers

Apply for this role at Hilti Great Britain.

Drive Global Impact. Shape Strategic Growth.

This role is at the heart of Hilti's ambition to scale its global footprint with large customers. You will be responsible for driving the strategic deployment of a globally consistent and locally adaptable Market Reach approach, enabling high‑impact investments and orchestrating a community of strategic decision‑makers across the globe.

This role sits within our global strategic division, established in 2024, to drive business impact in this key area, and is one of our key growth drivers to deliver on our 2030 strategy ambitions.

This role is a remote position to be based in GB, although presence at the Manchester office will be required. The role will also involve widespread global travel, with approximately one international trip per month.

What You’ll Do Strategic Enablement & Investment Design

• Define customer selection criteria and success metrics to guide regional prioritization.
• Architect the global roll‑out framework for Large Customer Market Reach, ensuring scalability and ROI‑driven investment logic.
• Develop steering tools and methodologies to track performance and impact.

Governance & Strategic Communication

• Conduct strategic studies and benchmarks to derive best practices and inform decision‑making.
• Prepare and co‑lead global presentations to key internal stakeholders—including Executive Board members, global management, and regional GMs—positioning the strategy as a lever for business transformation.
• Translate performance insights and investment logic into actionable recommendations to guide regions and markets on how to assess and improve Large customers performance.

Thought Leadership & External Benchmarking

• Build and animate a global network of large and complex customers counterparts to foster alignment and collaboration.
• Integrate external insights and strategic marketing intelligence into our approach.

What You’ll Bring

• Degree qualification in Marketing and/or Business Administration, Engineering or a related field
• Strategy consulting background
• International business experience
• Project Management skills
• Customer‑centric mindset
• Analytical thinker with a creative, proactive approach
• Excellent communication skills

Language skills in German would be advantageous, but are not essential for this role.

This role requires significant global travel—approximately one working trip per month—and some time at the Manchester office.

What’s In It For You

• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• 6% employer pension contributions
• Private Health Insurance and Employee Assistance Programme
• 33 days' holiday (including Bank Holidays) plus the ability to purchase five additional days annually
• Paid leave to work on charitable projects
• Hilti Benefits Box, a reward platform offering a cycle‑to‑work scheme and shopping and lifestyle discounts/cashback
• Flexible working arrangements, including working from home and compressed hours
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
• Trips to locations such as Milan, New York and global HQ for high performers across all teams

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose—Making Construction Better—we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment

to Inclusion

At Hilti, inclusion is a key focus in how we work, lead and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation and our impact, making construction better together.

Seniority

level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management, Marketing, and Product Management

Industries

Construction, Industrial Machinery Manufacturing, and Civil Engineering

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