Business Readiness & Change Lead

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Worthingtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 26, 2026 (16 days left to apply) job requisition :
JR7325
** Closing Date
*
* Job Title:

Business Readiness & Change Lead

Location:

Durrington (3 days onsite)
Contract Type:
Perm

Hours:

37

Salary: £62,000 depending on experience

We're looking for a business change powerhouse - someone who’s customer-focused, self-assured, and thrives on getting things done. Reporting into our Delivery Programme Manager, within a tight-knit program team of six, you’ll drive transformation, spot opportunities for improvement, and shift the dynamic where it counts.
** Job Overview
** Southern Water is embarking on one of the most ambitious transformation programmes in our history - the Alternative Metering Service Programme. Between 2025 and 2030, we will replace over one million water meters, introducing cutting-edge technology to revolutionise how we operate, engage with customers, and protect our environment.

As our Smart Programme Business Readiness & Change Lead, you’ll play a pivotal role in preparing our business for this change. Reporting to the Delivery Programme Manager, you’ll work across operational teams and with third-party partners to ensure Southern Water is ready to adopt new processes, technologies, and ways of working. This is more than a metering upgrade - it’s a strategic shift in how we deliver water services and empower our customers.

This is your opportunity to lead change that matters - reducing water consumption, cutting leakage, and enhancing customer journeys, all while supporting our environmental and carbon reduction goals.

Responsibilities:

- Lead business change across impacted operational teams and external partners
- Collaborate with the Smart Operations Centre and AMS Business Change Team to design and deliver continuous improvements
- Drive readiness for new processes and capabilities that leverage smart metering data to:

- Improve customer service and embed behavioural and operational change
- Reduce per capita consumption (PCC) through customer engagement tools
- Support leakage reduction using smart data insights
- Map affected business areas and develop detailed change impact assessments
- Engage stakeholders to sponsor and support required changes
- Scope, plan and schedule readiness activities across programme phases
- Manage Go/No Go reporting and readiness tracking
- Develop and deliver change interventions including training and communications
- Ensure readiness criteria and adoption activities are embedded in governance
- Resolve readiness and adoption risks and issues
- Support customers, stakeholders and third parties in adopting new platforms and processes
- Leverage best practices from other water companies and industry partners
** About You
** We’re looking for someone who brings:

- 5+ years of experience delivering complex business change initiatives
- Strong project and change management expertise with a track record of successful outcomes
- High attention to detail and personal drive
- Experience in utilities smart metering programmes (desirable)- Excellent communication and presentation skills
- Strong stakeholder management and relationship-building capabilities
- Experience managing change workstream plans and associated risks
- Ability to manage multiple priorities under pressure

Knowledge & Qualifications Essential:

- Project and change management qualifications
- Familiarity with change management methodologies and training approaches
- Understanding of operating models (ideally within utilities or water)
Desirable:

- Knowledge of smart metering systems (preferably in water)- Understanding of customer billing operations

We’re transforming how we serve our customers and communities. Join us and be part of a team that values innovation, collaboration, and a shared commitment to making a difference.
** Package
* * This role will be full time Monday to Friday with a hybrid approach between our Durrington office and working from home, with occasional travel to other offices when required.

We are offering a salary of up to £62,000…