Technical Service Manager

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.

Location:

Various Banking Hub locations (Multi‑site role).

Core hours:
Monday‑Friday 8:00 am‑5:00 pm (3 days site visits, 2 days office‑based).

Reporting to:
National Account Director.

JLL Workplace Management is seeking a Technical Service Manager to oversee service delivery and technical operations across our Banking Hub portfolio. This role involves traveling to different Banking Hub locations 3 days per week to manage service providers, coordinate maintenance activities, and ensure operational excellence, with 2 days per week dedicated to service planning, vendor management, and performance analysis from a home/office base.

• Oversee and coordinate all service delivery activities across assigned Banking Hub locations, ensuring compliance with service level agreements and operational requirements
• Manage relationships with multiple service providers including mechanical, electrical, cleaning, security, and specialist banking equipment contractors
• Conduct service performance reviews and quality assessments, addressing any service failures or performance issues immediately
• Coordinate planned preventative maintenance schedules ensuring minimal disruption to banking operations and adherence to regulatory requirements
• Oversee emergency response procedures and coordinate urgent repair activities, maintaining 24/7 service availability for critical banking infrastructure
• Manage service provider access and ensure all contractors meet banking security clearance and compliance requirements
• Coordinate specialist services including UPS maintenance, generator testing, critical power system servicing, and server room environmental management
• Supervise security system maintenance including CCTV servicing, access control updates, and physical security measures
• Oversee fire safety system maintenance and ensure compliance with fire detection and suppression system requirements
• Manage building services maintenance including water system compliance, lift servicing, emergency lighting testing, and HVAC optimisation
• Utilise mobile technology and CAFM systems to track service delivery, manage work orders, and capture service performance data
• Conduct post‑maintenance quality checks and sign‑off procedures to ensure work completion meets required standards
• Coordinate sustainability initiatives and energy efficiency improvements across the portfolio

• Develop and manage comprehensive service delivery plans and maintenance schedules based on operational requirements
• Prepare detailed service performance reports including KPI analysis, cost management, and continuous improvement recommendations
• Manage vendor relationships including contract negotiations, performance reviews, and commercial discussions
• Coordinate with Contract Delivery Managers and senior management regarding service delivery outcomes and strategic improvements
• Prepare client reports and compliance documentation demonstrating service excellence and regulatory adherence
• Analyse service delivery data and costs to identify optimisation opportunities and efficiency improvements
• Review and analyse performance trends across multiple Banking Hub locations to drive standardisation and best practice
• Prepare monthly and quarterly service performance reports for senior management and client stakeholders
• Coordinate strategic planning for major maintenance projects and capital improvements
• Maintain comprehensive service records and documentation for audit, compliance, and contract management purposes

• Mechanical or Electrical engineering background with relevant qualifications (HNC/HND or equivalent professional qualification)
• Understanding of building services management including electrical, mechanical, HVAC, and critical infrastructure systems
• Minimum 5 years' experience managing technical services or maintenance operations in commercial environments
• Proven experience coordinating multiple service providers and managing service level agreements
• Experience with critical infrastructure preferably in regulated environments…