SVP Liability Operational Strategy

Location: Shawnee Mission

The Senior Vice President, Liability Operational Strategy provides executive leadership for Cor Vel's liability claims business, driving strategic direction, operational excellence, market growth, and financial performance. This position establishes and executes the vision for liability services while ensuring alignment among operational delivery, product development, sales initiatives, customer expectations, and corporate objectives.

Reporting to the Executive Vice President, Risk Management Services, this role partners closely with Product, Operations, Sales, Finance, Information Technology, Human Resources, Legal, and executive leadership teams. The Senior Vice President has direct oversight of Cor Vel's Liability Claim Hubs and is accountable for operational performance, service quality, regulatory compliance, workforce strategy, customer satisfaction, and profit and loss results.

This position serves as a visible industry leader, representing Cor Vel with customers, prospects, industry organizations, and strategic partners while supporting sales growth, customer retention, and market expansion initiatives.

This is a remote position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Establish and execute short- and long-term strategies for liability services that support Cor Vel's growth objectives and market position

Assess market conditions and emerging trends to identify opportunities that strengthen the liability business

Provide executive leadership for Liability Claim Hubs and ensure achievement of business objectives

Maintain accountability for revenue growth, profitability, workforce planning, and overall P&L performance

Establish performance expectations and operating standards that drive consistency and service excellence

Ensure organizational structure and staffing strategies support current business demands and future growth

Lead improvement initiatives when operational results fall short of expectations

Serve as executive sponsor for strategic customers and complex liability programs

Support business development through customer presentations, finalist meetings, and proposal activities

Build relationships with key customers, industry partners, and other stakeholders that support long-term growth

Partner with Product and Information Technology leadership to enhance liability capabilities and strengthen competitive differentiation

Ensure customer and operational needs are reflected in product priorities and service enhancements

Provide executive oversight of claims quality and regulatory compliance

Support the development of claims strategies and operating standards across liability operations

Promote technical development through training, coaching, and knowledge-sharing initiatives

Lead and develop management teams while strengthening succession readiness across the organization

Represent Cor Vel at customer meetings and industry events as a recognized liability claims leader

Foster a culture of accountability, continuous improvement, and customer focus

Additional duties as assigned KNOWLEDGE &

SKILLS:

Extensive knowledge of liability claims administration and the regulatory environment governing claims operations

Strong understanding of the insurance carrier and third-party administration marketplace and the needs of insurance carriers, brokers, self-insured organizations, and loss-sensitive customers

Demonstrated success leading complex claims organizations and large-scale operational teams

Ability to develop strategy and translate business objectives into measurable results

Strong financial acumen, including experience with budgeting, forecasting, workforce planning, and P&L management

Exceptional leadership skills with the ability to influence decisions and drive accountability across diverse functions

Excellent verbal and written communication skills, including executive presentations and customer-facing interactions

Strong business development acumen with experience supporting sales growth and strategic customer relationships

Ability to analyze business performance and apply data-driven insights to decision-making

Demonstrated success leading organizational change and large-scale business initiatives

Strong judgment with the ability to assess risk and respond effectively to complex business challenges

Ability to build trust and credibility with customers, business partners, and executive leadership

High degree of professionalism, integrity, discretion, and accountability

Proficiency with Microsoft Office applications and claims…