Director-TCL Care Management Remote
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Management
Healthcare Management, Operations Management, Change Management, Project & Program Management
Job Description & How to Apply Below
The Director of Transition to Community Living and Care Management (TCM-CM) is responsible for the leadership, operational oversight, implementation, and performance of care management services supporting members with complex behavioral health, physical health, intellectual and developmental disabilities, traumatic brain injury, serious mental illness, severe substance use disorder, and housing-related needs. The Director provides leadership to managers and supervisors responsible for TCL and CM operations, ensuring compliance with state and federal regulations, Tailored Plan requirements, Department of Justice Settlement obligations, accreditation standards, and organizational priorities.
The Director is responsible for translating strategic priorities into operational execution, developing leaders, monitoring program performance, supporting budget stewardship, and advancing whole-person care models that improve member outcomes, promote community integration, and support housing stability. The Director partners closely with Senior Leadership to identify risks, opportunities, and innovative approaches that improve quality, outcomes, and operational effectiveness.
This position is required to reside in North Carolina within 40 miles of one of the counties within the Alliance catchment areas (Mecklenburg, Wake, Durham, Orange, Johnston, Harnett, or Cumberland).This position will allow the successful candidate to work a schedule that will be primarily remote. While there is no expectation of being in the office routinely, they will be required to come into the Alliance Office for business and team meetings as needed.
Responsibilities & Duties
People Leader
- Work with Human Resources to attract, maintain, and retain a highly qualified and well-trained workforce
- Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes
- Provide direct clinical and administrative supervision of team members. This may include routine clinical review of cases, interpretation of census data, and advising team members regarding outreach to network providers regarding cases where care teams are engaged
- Accountable to ensure organized workflows that contribute to staff understanding of their roles and responsibilities
- Evaluate that the department has the needed tools and resources to achieve organizational goals, positive member outcomes, and support employees and ensure compliance with licensure, regulatory, and accreditation requirements; with recommendations and advocacy for the appropriate resources
- Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
- Ensure all staff are treated with respect and dignity
- Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
- Work to resolve conflicts and disputes, ensuring that all participants are given a voice
- Set goals for performance, productivity, and deadlines in line with contractual and regulatory requirements, evidence-based best practices, operational procedures, and organizational goals and values
- Effectively communicate feedback and provide ongoing coaching and mentoring to staff
- Support a learning environment to advance team skills and professional development
- Cultivate and encourage efforts to expand cross-team collaboration and partnership
Program Leadership & Strategic Planning
- Develop and execute operational strategies for Transition to Community Living and Care Management programs that align with organizational goals and strategic priorities
- Translate departmental strategic initiatives into measurable operational plans and program objectives
- Monitor emerging trends, regulatory changes, and…
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