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Senior Manager, Mid‑Market CS - Lead & Retention; Remote

Remote / Online - Candidates ideally in
Memphis, Shelby County, Tennessee, 37501, USA
Listing for: Foley
Full Time, Remote/Work from Home position Listed on 2026-11-07
Job specializations:
  • Management
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 120000 - 180000 USD Yearly USD 120000.00 180000.00 YEAR

Job Description & How to Apply Below

Position: Senior Manager, Mid‑Market CS - Lead Growth & Retention (Remote)

Foley is seeking a Senior Manager, Mid-Market Customer Success to lead a growing team of about 8 CSMs serving 800+ mid-market customers, with a $16MM revenue base. The role focuses on retention, expansion, and maximizing net and gross revenue retention while shaping a world-class customer success function.

This remote-enabled leadership position invites a strategic operator to scale workflows, drive proactive outreach, and partner with Sales, Product, and Marketing to improve customer outcomes.

We are seeking a motivated Senior Manager, Mid‑Market CS
- Lead Growth & Retention (Remote) to join Foley in TN, United States.

We are currently recruiting a Senior Manager, Mid‑Market CS
- Lead Growth & Retention (Remote) for our team in TN, United States.

This is an excellent opening to take on the Senior Manager, Mid‑Market CS
- Lead Growth & Retention (Remote) role at Foley.

Position Requirements

10+ Years work experience
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