Client Services Senior Project Manager

Client Services Senior Project Manager### Client Services Senior Project Manager Apply:
Remote:
Work from Home Full-Time:
USA-Atlanta-GA-Two Ravinia Drive:
Full time:
Posted Today:
R0035383

At
** Epiq**, your work contributes to complex, global legal outcomes. You’ll join a values‐driven community where integrity guides decisions,
** relentless service
** sets the bar, and we
** thrive on big challenges
** together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI,
** you’ll do the most meaningful work of your career
** and see your impact at scale.
*
* Job Description:

**#

Job Summary:

The Senior Client Services Project Manager (SPM) leads high-impact, client-facing projects and oversees strategic client relationships. This role is responsible for managing complex project portfolios, mentoring project teams, and driving operational and process excellence. The Senior PM requires advanced leadership, cross-functional collaboration, and deep expertise in legal operations and project delivery.  
** Essential

Job Responsibilities
**** Project Leadership & Execution:
*** Lead the full project lifecycle—from strategic planning through delivery—ensuring alignment with client objectives, internal standards, and resource optimization.
* Translate complex client and court requirements into scalable project plans, applying advanced problem-solving to deliver sustainable outcomes.
** Client Relationship Management:
*** Own the service delivery relationship for strategic client accounts, ensuring proactive communication, issue resolution, and sustained satisfaction.
* Represent Client Services in high-level consultative discussions with clients and internal stakeholders to influence decisions and align on evolving needs.
** Team Leadership & Mentorship:
*** Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
* Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.
* Champion collaboration across departments such as data, legal, analytics, and operations to ensure seamless execution and integrated service delivery.
* Participate in enterprise-wide strategic initiatives and contribute to the development of global best practices.
** Process Improvement:
*** Oversee quality assurance outcomes and departmental processes to ensure accuracy, SLA compliance, and stakeholder satisfaction.
* Lead root cause analysis and enterprise-level process improvement initiatives, contributing to the evolution of best practices and SOPs.
** Financial Oversight:
*** Drive project forecasting, financial stewardship, and resource planning to ensure operational efficiency and fiscal accountability.
* Oversee data workflows, reporting, and billing accuracy while leveraging tools and technologies to promote innovation and adaptability.  
** Qualifications & Characteristics
**** Required Qualifications
*** 7+ years of project management experience.
* o For External Candidates - At least 3+ years of legal admin, paralegal, compliance, settlement experience preferred.
* Bachelor’s or advanced degree in Legal Studies, Business Administration, or a related field (or equivalent experience) preferred.
* Proven success leading complex, multi-stakeholder projects and managing strategic client relationships.
* Proficiency in Microsoft Office and project management platforms.
* Experience mentoring and developing project teams.
* Expertise in data workflows, document review processes, and legal technology

The Compensation range for this role is $…