Project Manager, Customer Care; Hybrid

Project Manager, Customer Care (Hybrid Schedule)

11/05/2026

Locations:
Westwood, Massachusetts;
Dorchester, Massachusetts

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

The Project Manager (Customer Care) serves as lead of construction activities for all customer work including New Customer Connect Large Projects and DER/Solar Projects.

Essential Functions

• Provide overall management of the project with knowledge & experience in all segments (overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations), including schedule and budget management.
• Advises project teams on progress and financial status for projects and/or other strategic objectives
• Develops and maintains construction schedules
• Provides support and updates to project teams and management as needed.
• Tracks internal activities and WO progression and ensures budget adherence
• Meets with customers on site and with internal resources as needed.
• Works with appropriate internal teams to ensure SLA's and timeline requirements are met.
• Attends work center plannings meetings
• Manages the invoicing and payments for projects
• Tracks all the equipment needed for the project
• Works with the Engineering Department’s Rights Team and Legal Department for Licenses and Easements
• Prepares and delivers presentations summarizing financial status and economics of projects

Technical Knowledge/Skill

Understanding of electrical utility infrastructure

• Overhead
• Underground
• Sub-Station
• TNVs
• SNVs
• Customer Stations
• SCs

Strong Project Management Skill

• Extensive skills including the ability to draw sound conclusions and act decisively
• Demonstrated safety professional
• Ability to see the “big picture” and be customer centric
• Strategic and tactical project management skills
• Be able to handle multiple projects of various degrees of complexity
• Strong detail orientation as well as the ability to be thorough and precise
• Ability to work and communicate effectively with various levels of the organization
• Team leadership and membership.
• Strong customer service orientation.
• Strong functional understanding of computerized business systems.
• Demonstrated skill with applications (specifically Maximo, Power Track and Power Clerk, Omni, Adept, iTOA)
• Ability to multi-task and shift among multiple priorities simultaneously
• Ability to communicate complex technical information to non-technical audiences through both written and spoken communications.
• Initiative and personal ownership.
• Thorough understanding of the Eversource organization

Education

• Bachelor’s Degree in Business Administration, Engineering, or other closely related discipline required. MBA; other advanced degree; formal project management certification or completed coursework; or related professional designations are strongly preferred.

Experience

• Five (5) or more years of progressively responsible hands‑on experience that includes project‑related management and experience with electrical infrastructure.…