Director, Client Engagement & Escalations; Remote
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Management
Client Relationship Management, Operations Management
Job Description & How to Apply Below
PHIL is seeking a Manager, Client Engagement to lead a team that handles escalations from manufacturer clients and drives cross-functional resolution. This role shifts toward preventing escalations as AI aids triage, and focuses on operational quality and follow-through.
You will report to the VP, HCP Engagement and collaborate with Client Success, Operational Excellence, Strategic Operations, and Product to optimize client programs.
We have an opening for a Director, Client Engagement & Escalations (Remote) in Elm, PA, United States within Management & Operations.
This is a Full Time role.
The position is based in Elm, PA, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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