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Senior Director, Store Ops & Customer Experience

Remote / Online - Candidates ideally in
Quincy, Norfolk County, Massachusetts, 02171, USA
Listing for: J. Jill
Remote/Work from Home position Listed on 2026-11-08
Job specializations:
  • Management
    Operations Management
Salary/Wage Range or Industry Benchmark: 225000 - 250000 USD Yearly USD 225000.00 250000.00 YEAR

Job Description & How to Apply Below

J.Jill is seeking a Senior Director, Retail Operations & Experience to lead the Store Operations function at the home office, shaping strategy, structure, and operating model to support growth and transformation across the store fleet.

The role partners with senior leadership to improve processes, reporting, training, and workload planning, building scalable SOPs and aligning field and home office while driving customer and associate experiences and financial performance.

Our organisation is growing, and we are hiring a Senior Director, Store Ops & Customer Experience in Quincy, MA, United States.

Are you ready to take on the Senior Director, Store Ops & Customer Experience role at J. Jill?

We would love to welcome a new Senior Director, Store Ops & Customer Experience to our organisation in Quincy, MA, United States.

For the Senior Director, Store Ops & Customer Experience position at J. Jill, we are reviewing applications now.

Position Requirements

10+ Years work experience
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