Manager, Insurance Product Management

Become a part of our caring community

You’ll lead a team of Insurance Product Managers who provide critical quality, validation, testing and delivery support across our regional Medicare Advantage portfolios. Your team serves as a shared service to the regional Product Management teams, creating consistent standards and disciplined execution across the Medicare Advantage product lifecycle.

You’ll translate priorities into clear workplans, allocate resources across competing needs, monitor quality and delivery, and help your team identify and resolve issues before they affect filings, implementation or the member experience. You’ll partner closely with Senior Product Managers and functional teams to ensure product decisions are accurately reflected across CMS filings, member materials, systems and operational processes.

This is a hands‑on people leadership role for someone who can create structure, develop talent, improve processes and build a culture of quality and accountability. Your team’s work helps turn product strategy into accurate, compliant and operationally ready products.

Lead and Develop the Team

• Lead, coach and develop a team of Insurance Product Managers, establishing clear performance expectations, development goals and accountability for results

• Translate portfolio and enterprise priorities into clear team objectives, work assignments and delivery expectations.

• Prioritize and allocate resources across bid development, CMS filings, AEP readiness, implementation, validation and other regulatory deliverables

• Monitor workloads and rebalance assignments as business priorities, deadlines and portfolio needs change

• Provide regular coaching and actionable feedback that strengthens associates’ product knowledge, judgment, quality orientation and ability to work independently

• Foster a collaborative, accountable environment where associates understand how their work connects to regional portfolio and member outcomes

Deliver Consistent Shared-Service Support

• Lead a shared-service model that provides consistent product quality, validation, testing and delivery support across regional Medicare Advantage portfolio teams

• Establish clear workflows, service expectations and handoffs between the shared-services team and Senior Product Managers

• Coordinate team capacity and priorities across multiple regional portfolio needs, balancing planned work with emerging regulatory, implementation and business issues

• Partner with Senior Product Managers to translate product direction and decisions into accurate downstream deliverables and implementation requirements

• Identify recurring needs across portfolios and create standardized approaches, tools and practices where they improve efficiency, consistency or quality

• Provide visibility into shared-service capacity, priorities, delivery status and risks so portfolio teams can plan effectively

Manage Quality, Validation and Product Delivery

• Oversee team delivery across the Medicare Advantage product lifecycle, including validation, testing, filing support, implementation and readiness activities

• Establish and reinforce team-level quality standards for ANOCs, EOCs, SBs, Aprimo, Provider Directories, PBP, HPMS and other applicable product and regulatory deliverables

• Oversee validation and testing activities across applicable product tools and processes, including bid management tools, PBP, NPD, service area and claims implementation reviews

• Ensure appropriate reviews and validations are completed accurately and on time, with issues documented, assigned and tracked through resolution

• Monitor defects, rework and recurring quality issues and use findings to improve team processes and controls

• Escalate significant product, compliance or delivery risks to Product leadership and…