Certification Compliance Supervisor

Agency Description

The New York City Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Division Description

The Division of Economic and Financial Opportunity is committed to encouraging a competitive and diverse New York City business environment by promoting the growth and success of small businesses, with special emphasis on historically underserved groups, and ensuring their meaningful participation in the government procurement process.

The goals of the division are to increase and retain the number of certified minority and women-owned business enterprises (M/WBE); increase the number of M/WBEs winning government contacts, and increase overall M/WBE participation in private and public sector contracting.

Job Description

Primary goals of the division include increasing and retaining the number of certified businesses within the program; increasing the number of certified businesses winning government contracts, and increasing their overall participation in private and public sector contracting.

Responsibilities

Under the supervision of the Executive Director, the Certification Compliance Supervisor will:

• Review certification applications and make final eligibility determinations based on the analysis of documentation and information submitted by Applicants
• Conduct site visits to Certification Applicants’ places of business as necessary
• Draft Certification denial and revocation letters for the Executive Director’s review
• Supervise the Certification team staff to ensure sound judgment is made in evaluating small businesses for the city’s certification programs, currently Minority and Women-Owned Business Enterprises (M/WBE), Locally Based Enterprise (LBE), and Emerging Business Enterprise (EBE) programs
• Oversee the Certification team’s caseload and maintain adequate processing times of Certification Applications
• Along with the Executive Director, make final determinations on Certification Applications evaluated by Certification team staff
• Review and finalize certification denial and revocation letters drafted by Certification team staff
• Manage schedules and performance of Certification team staff to ensure site visit targets are met
• Assist with the development of strategies to improve overall Certification Unit performance
• Assist the Executive Director and SBS Legal team in developing and implementing regulatory and other changes to the Certification process or policy
• Work closely with Executive Director and the Strategy & Analytics Unit to address technical issues with the Certification application and management system, the NYC Online Certification Portal, and all other tracking systems/mechanisms
• Collaborate with the Executive Director and SBS Units to develop and maintain relationships with regional certifying partners and work to improve reciprocity agreements and streamline certification processes
• Conduct presentations and trainings related to Certification for internal and external stakeholders, including potential applicants
• Represent the agency at external events
• Maintain sensitive client data securely and appropriately
• Provide excellent customer service and interactions with clients
• Assist with special projects as needed

Additional Information

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37. However, the nature of the role requires a strong in-person presence, and responsibilities include travel around the 5 boroughs of NYC and on-site engagements as needed.

Minimum Qualifications

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