Account Manager

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Delineate is recruiting for an Account Manager (known internally as Campaign Engagement Manager) to join its Campaign Engagement team in Llandysul on a permanent basis.

Delineate is on a mission to revolutionise survey research and we’re now looking to accelerate our growth. Our platform gets major global brands closer to the truth than ever before, closing the gap between consumer behaviours and the decisions brands take.

We’re a team of innovators, problem-solvers, and data enthusiasts who believe research drives progress. If you’re looking for a place where your work has an impact, we’d love to hear from you.

This role might suit a candidate with a background in a client facing role such as project management, recruitment or sales.

The post holder will be West Wales based. This role is office based with some flexibility to work from home.

We’ll be keeping this advert open over the holiday period and will begin reviewing applications from the first week of January 2026. Thanks for bearing with us!

The Account Manager will:

• Ensure that the client meets deliverables in terms of campaign material submissions.
• Work between Delineate and client working on the medium to long term plan.
• Ensure that Campaigns are identified, mapped to the calendar, and planned accordingly.
• Ensure that Delineate colleagues understand the scope of a Campaign.
• Represent the Delineate campaign engagement team for their respective team.
• Act as point for escalation to ensure that Delineate has all required and correct inputs, script the Campaign correctly, and if not liaise with Client.
• Meet with Client Team regularly to identify future Campaigns.
• Ensure campaigns are entered correctly into the shared client and Delineate planning tools and keeps them up to date.
• Work with a named client to identify stakeholders, educate and inform on their role in delivery, and ensure they have access to the right tools and planners.
• Maintain frequent contact with regular Campaign Client Associates.
• Participate in internal Delineate sessions and stand‑ups to ensure that deliverables are identified and mapped correctly for delivery.
• Give feedback and ensure that Campaign Stimulus are sent to Delineate correctly and chase client colleagues to ensure compliance to maintain Campaign delivery dates.
• Support the review and evolution of the Campaign Management and Delivery process.

Ideal candidates will demonstrate:

• Experience in managing client projects or work, managing the relationship.
• Exceptional communication skills, both written and verbal.
• Demonstrable experience in interpreting client feedback to identify areas of improvement.
• Results‑oriented and ability to align team and individual efforts to meet business goals.
• Good analytical and project management skills with a keen eye for detail.
• Ability to work independently and collaborate effectively with a team.

This role might suit a candidate with a background in a client facing role such as project management, recruitment or sales

Our values:

• Ownership -We take a proactive approach to our work, showing initiative, and being accountable for quality, delivery and results. We always strive to exceed our goals.
• Empowerment -Delineate encourages autonomy and individual contributions, so that all our people can reach their potential. We champion making informed choices and encourage everyone to have a voice.
• Respect -We create a safe and inclusive environment in which we ensure everyone is heard and supported. We value opinions and acknowledge the rights and feelings of those around us.
• Grow -We adopt a growth mindset to enhance our performance, development and capability, to ensure that we, as individuals and as a company are the best we can be.
• Brave -We are an aspirational business which drives innovation and growth. We are encouraged to be leaders, not followers, in a rapidly changing industry and landscape.

Delineate is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect:

• Autonomy to develop and grow your skills and experience.
• Opportunities to develop a…