Account Executive

Overview

Onyx is the agency designed for Tik Tok. We are founded by ex-Tik Tok employees and industry leaders.

There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels.

Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on Tik Tok and drive meaningful results for their business.

We’re expanding our client team! We’re looking for entry-level or 2nd job individuals who will thrive in an early-stage business and are passionate about Tik Tok culture, audience and engagement. You may already have experience delivering effective Tik Tok Shop, Ads and Organic content strategy and be looking to develop your career in the social commerce space by working with our brands across fashion, footwear, beauty, sports and more.

For those 2nd job individuals, knowledge of running a Tik Tok Shop is a huge benefit.

• Manage onboarding and Tik Tok Shop setup, ensuring timely order fulfillment, inventory accuracy, and issue resolution.
• Support the planning and execution of Tik Tok Shop campaigns and sales events, coordinating closely with content teams.
• Analyse performance data, develop optimisation strategies to improve performance and provide reporting with clear, actionable insights to clients.
• Support affiliate outreach to build and manage long-term affiliate partnerships that align with client growth goals.
• Support the account team by preparing reporting and information for client status calls, meetings and presenting information where appropriate.
• Support the planning and execution of Tik Tok Shop LIVEs, from product selection to host coordination and fulfillment readiness.
• Collaborate with the content and production teams to provide real-time community feedback that shapes content direction.

Essential skills and experience for the role:

• Excellent written and verbal presentation skills with experience leading client stakeholder meetings.
• Strong statistical and analytical skills and ability to interrogate data and make appropriate campaign management decisions.
• Able to use Google & Microsoft suite of work applications, including advanced Excel skills to manage data and build docs and presentations.
• Ability to think and work independently, multi-task and meet deadlines in a fast-paced environment.
• A focus on process design and improvement and attention to detail.
• Adaptability and resilience.

• Additional European language from Spanish, Italian, German, French.
• STEM subjects at A-Level or equivalent preferred.
• Experience in eCommerce marketplace operations (ideally Tik Tok Shop), including product onboarding, inventory and fulfillment management, and promotional campaign execution.
• Client or stakeholder management experience.

Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.

We offer:

• Pension contributions
• Profit-share bonus
• Health Cash Plan
• Hybrid working environment with office time in London
• Flexible working around core hours with a focus on outcomes
• 2 weeks ‘work from anywhere’ allowance
• Health and Wellness benefits
• Home office/mobile/broadband allowance
• A high level of responsibility, autonomy and opportunity for growth

Please let us know if you require any accommodations to fully participate in the interview process.

Role *

First name

Last name

Email

Phone

Linked In profile

Where are you currently located?

Do you require sponsorship to work in the UK (now or in the future?)