Customer Communications Manager

Customer Communications Manager

Veolia is looking for a passionate Customer Communications Manager to join our Fast‑Paced Brand Marketing Team. You will build compelling narratives that showcase our impact, elevate customer success stories, and create multi‑channel communication plans that resonate across all platforms.

£40,000 per annum plus bonus, car/car allowance, pension and Veolia benefits.

Hybrid – working from home and from our Cannock office (WS11 8JP
).

Full time, 40 hours per week, Monday to Friday.

• Uncover and craft exceptional customer stories that showcase our impact.
• Develop strategic, multi‑channel communication plans in partnership with our prestigious clients.
• Build and nurture long‑term relationships with customers and their communications teams.
• Drive innovative storytelling across multimedia platforms.
• Identify and create valuable partnership opportunities.
• Ensure brand consistency and alignment across all external communications.
• Manage the content creation and distribution of a monthly customer newsletter, working with a wide range of stakeholders.
• Oversee the Social Media Manager and support the Social Media Assistant.
• Govern Veolia's social media channels to integrate with the customer communication strategy.
• Liaise with the Executive Committee and Directors.

• Proven experience identifying compelling narratives and customer success stories.
• Strong knowledge of channel strategy development and execution.
• Excellent relationship‑building skills with enterprise‑level stakeholders.
• Ability to work independently while collaborating with cross‑functional teams.
• Experience in B2B communications or customer marketing.

• Access to our company pension scheme.
• Discounts on groceries and well‑known retailers.
• Resources to support physical, mental and financial health.
• 24‑hour access to a virtual GP, 365 days a year, for you and your household.
• One paid day leave per year to volunteer and support your community.
• Ongoing training and development opportunities.

We are an equal opportunity employer. Veolia is proud to be a Disability Confident Employer and will offer specific interview accommodations to applicants who opt‑in to the Disability Confident scheme. We are committed to ensuring all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Apply today to help us showcase the transformative partnerships we create with our customers and make a difference for generations to come.