Coordinator, Member Communications & Events

The mission of Canada’s Children’s Hospital Foundations (CCHF) is to do what is right for children, so they live their healthiest, most fulfilling lives. Established in 2017, CCHF is a non‑profit organization that raises funds for a national work of children’s hospital foundations. As the largest single, non‑government funder of child health in Canada, CCHF continues to receive generous support through donors within Children’s Miracle Network® as well as contributions from additional companies and partners.

CCHF is looking to fill a vacancy on our team.

Partnering with the Director, Stakeholder Engagement, the Coordinator, Member Communications and Events is an important member of the Canada’s Children’s Hospital Foundations (CCHF) team in working towards enhancing the Member experience by coordinating events, managing communication channels and facilitating seamless collaboration across the organization.

Every member of the CCHF team contributes to our success in raising funds whilst collaborating with other members of the CCHF team, and Member Foundations.

This role will entail a combination of office and work from home environments, with employees working 2-3 days per week at our Toronto office. Occasional travel to fundraising activities and events, meetings, conferences, and training opportunities within Canada and USA will be required. Evening & weekend work may be required.

The expected salary for this position is: $53,550 – $60,000

* Note:

based on factors such as education, experience, skills

As a CCHF Employee, you will:

• Act as a positive contributor to the CCHF vision, mission, values, and culture
• Work collaboratively with CCHF staff, Member Foundations, Children’s Miracle Network, partners, suppliers, and other stakeholders to gain buy‑in in an environment of competing priorities
• Collect evidence and data to support significant program decisions
• Act as a skilled problem‑solver that thrives in a fast‑paced environment and manage multiple priorities and quickly respond to the needs of partners and/or stakeholders in well‑thought out and workable solutions

• Draft and coordinate member communications, such as updates, invitations, resource sharing, and onboarding.
• Coordinate Netw ork meetings, including scheduling, logistics, and note‑taking.
• Contribute to initiatives that strengthen relationships and enhance the overall member experience.
• Support the team in collecting, organizing, and categorizing data, stories, and assets so they can be easily accessed and used across the organization.

• Manage CRM (Salesforce) online collaboration hub and database, ensuring stakeholder access to platforms.
• Serve as SME and project manager on the effective use of these digital communication tools including training and onboarding for internal and external users.
• Support the configuration, enhancement, and improvements of functionality and features of these digital tools.
• Manage and maintain the back end of the digital fundraising platform, including creating new campaigns as requested.
• Develop and/or supervise vendors to maintain up‑to‑date training guides and video tools for users.
• Manage the online organizational calendar and processes, in collaboration with cross‑functional teams.
• Monitor CRM and integrated platforms to ensure data and content accuracy and operations, quarterly.

• Serve as primary contact for donor inquiries, ensuring timely, professional communication and resolution of issues.
• Collaborate with internal teams and external stakeholders to address donor needs and maintain strong relationships.
• Work with external Member Foundation donor service teams and CCHF data processing team to validate donor information and process tax receipts.
• Support other donor and stewardship activities and projects as required.

• Build & manage project timelines, deliverables, and internal collaboration for departmental projects.
• Track progress in Project Management Software to ensure key milestones and deadlines are met.
• Provide day‑to‑day administrative…