Outreach Adviser

Outreach Adviser –
Migrant Help

Location
:
Homebased (Covering Scotland)

Contract
:
Fixed term until 12 January 2027 (potential to be extended or made permanent)

Salary
: £29,498 – increasing to £33,590 after 6 months probation

Migrant Help is a leading charity established for over 60 years, delivering support and advice to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

Part of the Outreach team, the Outreach Adviser is a client‑focused role within our Advice, Issue Reporting and Eligibility (AIRE) service. You will support national Asylum Services, providing telephone and face‑to‑face advice to the most vulnerable asylum seekers across the UK, ensuring compliance with Home Office standards.

• Assist clients with applications for Asylum Support and Move‑on Services
• Signpost clients to specialised support where required
• Manage a caseload, offering appropriate support within designated time frames
• Keep accurate, up‑to‑date case records and complete case follow‑ups within required timescales; undertake necessary administrative tasks
• Ensure work meets overall quality standards and, where possible, exceeds them in line with Government and other stakeholder contracted arrangements
• Provide advice and guidance to asylum seekers as required
• Signpost and refer clients to other services as appropriate
• Report safeguarding concerns to accommodation providers and the Home Office

• Excellent interpersonal skills and ability to communicate with diverse groups
• Experience working in a multidisciplinary and multicultural environment
• Proven ability to prioritise and work on own initiative while respecting boundaries
• Ability to work flexibly on own initiative and as part of a team as required
• Excellent computer skills, including Word, Excel and databases; particularly in making and keeping accurate and timely records

Checks
:
Protecting Vulnerable Groups (PVG) check and Counter Terrorism Check (CTC) are required. Applicants must provide:

• Valid passport (10‑year full British passport, EU or non‑EU passport with indefinite leave to remain)
• Continuous UK address history for the previous 5 years
• Full employment history for the previous 3 years or suitable documentation covering any gaps

• 40‑hour working week with flexibility and work‑life balance
• Enhanced family‑friendly provisions
• Extra day annual leave per year (up to 39 days including bank holidays, pro‑rata)
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards platform with over 9,000 deals, discounts, free perks, wellbeing support and recognitions
• Wellbeing support
• Non‑contributory pension scheme – Migrant Help pays 8% of salary into the pension scheme

Closing Date
: 19th January 2026

Migrant Help is proud to be an equal opportunities employer. We encourage applications from disabled people, offering an interview if they meet the minimum criteria for the job.