Registered Nurse - Travel Assistance

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Job Type: Permanent - Full Time

Location: Uxbridge, Middlesex, United Kingdom

Job Category: Health, Medical & Pharmaceutical

Are you ready to kick start your career in travel assistance? At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalates and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organisations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP is part of Cover‑More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover‑More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover‑More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.

Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.

• You’ll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world
• You’ll make time sensitive medical decisions for travellers, utilising your clinical expertise to triage their emergency
• You’ll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world
• You’ll respond to emergency calls and provide immediate telephonic medical assistance to travellers
• You’ll manage emergency air ambulance evacuations with third party providers, document all interactions accurately and promptly
• You’ll participate in ongoing training and educational programmes to enhance your clinical skills and stay up to date with best practice standards
• You’ll mentor and support junior staff members, fostering a culture of continuous learning and growth
• You’ll do all of this from the comfort of our Uxbridge-based command centre 2 days per week and 2 days from your home (after an initial training period)

• You’ll hold a current registration with the Nursing and Midwifery Council
• You’ll have at least three years post-graduate experience in Acute Care, Critical Care, ICU, Community Health, Discharge Planning or Emergency Departments
• You’ll have great interpersonal skills; and know how to look after patients and respond with empathy
• You’ll be competent with IT systems and able to use multiple screens and programmes
• You’ll need to be available to work across a 7-day rotating roster (excluding overnight shifts)
• More than anything else, you’ll have a passion for helping others

We value optimism, caring, togetherness, reliability, and determination.

We have more than 1500 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work‑life balance with the flexibility of 2 days in the office and 2 days working from home.

This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a…