RN Concierge Care Manager - Medical Case Management

Summary

Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts.

We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

We are currently hiring for an RN Concierge Care Manager to join Blue Cross Blue Shield of South Carolina. In this role as an RN Concierge Care Manager, you will provide care management services to more than 2 million members in South Carolina and nationally, administer complex, high‑touch concierge case management for members identified into specialized programs such as high‑risk maternity, NICU, ESRD, Cancer, Palliative Care or Behavioral Health, identify risks and provides outreach services to facilitate the coordination of healthcare services and gap closure, and provide individualized care plans to ensure cost‑effectiveness, overall care satisfaction, and improved quality of life.

Description

& Location

This position is full‑time (40 hours/week) Monday‑Friday from 8:00am-5:00pm EST and will be fully remote. The candidate will be required to work two evenings a month to 8:00pm. To work from home, the candidate must have high‑speed (non‑satellite) Internet and a private, secure home office.

Sponsorship:
This position is not eligible for sponsorship now or in the future. The position will be fully remote on a desktop computer to provide highly interactive case management to assigned members. Members will include those with chronic or high‑risk conditions and those who are admitted to inpatient care. You will educate and guide members through prior authorizations and understanding the need to adhere to medications and the plan of care.

Most interactions will be by phone and through our messaging system, perfect for those who love case management and improving the lives and medical outcomes of members while working in your own home office.

To aid in your consideration, please attach a copy of your current RN license, or include your RN license number on your resume.

What You'll Do

Directs day‑to‑day, high‑touch member management to include implementation of program goals, coordination of treatment plans and benefit coordination for high‑risk patient populations and/or those with complex conditions. Coordinates clinical services with external sources to include: providers, vendors, facilities, social workers/case managers and/or community services. Participates in team training and continuing medical education. Prepares for external audits and quality assurance efforts.

Required Education

• Associate's degree in nursing OR Graduate of Accredited School of Nursing OR master's degree in social work, Psychology, or Counseling.

Required Work Experience

• 5 years' case management experience as an RN OR 2 years' case manager experience as an RN in a health insurance environment.

Required

Skills and Abilities

• Working knowledge of word processing software.
• Knowledge of quality improvement processes and demonstrated ability with these activities.
• Knowledge of contract language and application.
• Ability to work independently, prioritize effectively, and make sound decisions.
• Demonstrated customer service, organizational, and presentation skills.
• Demonstrated proficiency in spelling, punctuation, and grammar…