Fraud Operations Performance Associate II

Fraud Operations Performance Associate II

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Our Customer Operations Team is expanding, and we’re seeking a dedicated Fraud Operations Performance Associate II to champion label accuracy and enhance the quality of cases worked.

As an integral part of the Quality Assurance team, you will focus on monitoring and improving label accuracy within internal fraud operations teams as well as external vendors. Working collaboratively with cross‑functional partners, you’ll improve visibility into accuracy. The responsibilities may also include ensuring the overall quality of cases worked. You will also dedicate 20% of your time to production to stay current with trends, issues, and workflows.

• Identify knowledge gaps through analysis and QA.
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives.
• Regularly monitor, evaluate, and provide feedback to Fraud Operations Teams on how the teams are performing.
• Document findings as appropriate and elevate them to Leadership.
• Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts.
• Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting.
• Maintain daily expected case volume with an accuracy score of 98%+.

• 3+ years of fraud experience, preferably within the fintech industry.
• 1+ years of quality assurance experience, preferably within the fintech industry.
• Demonstrated ability to work independently with leadership and exhibit strong project‑management skills.
• Strong analytical skills with capacity to recognize and address fraud trends, issues, and opportunities for improvement.
• Proven track record of identifying and resolving quality issues and driving process improvements.
• Focused, self‑motivated and reliable with ability to stay focused on a task and work independently.
• Positive attitude with excellent interpersonal skills and ability to interact and build solid working relationships with all levels of the organization.
• Experience with industry‑specific tools and standards, including but not limited to:
  Salesforce, TLO, Trans Union, Lexis Nexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido.

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Affirm focuses on a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). Employees may also be eligible for equity rewards offered by affirm.

CAN base pay range per year: $55,000
–$75,000
. Employees new to affirm typically come in at the start of the pay range. Please note that sponsorship is not available for this position.

Affirm is a remote‑first company. The majority of roles are remote and can be performed anywhere within the country of employment. While most roles are remote, you may occasionally be required to work out of our assigned affirm office.

• Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets – generous stipends for technology, food, lifestyle needs, and family‑forming expenses.
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP – an employee stock purchase plan enabling you to buy shares of affirm at a discount.

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los or San Francisco, affirm will consider qualified applicants with arrest and conviction records.

By clicking “Submit Application,” you acknowledge that you have read affirm’s global candidate privacy notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Seniority level:
Associate

Employment type:

Full‑time

Job function:
Management and Manufacturing