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Outcome Assurance Specialist: Call Quality & Compliance

Remote / Online - Candidates ideally in
Bournemouth, Dorset County, BH1, England, UK
Listing for: Description This
Remote/Work from Home position
Listed on 2026-01-02
Job specializations:
  • Quality Assurance - QA/QC
Job Description & How to Apply Below
A leading financial institution is seeking an outcome-driven individual for a vital role in the Retail Outcomes Testing team. You will ensure customers enjoy positive experiences by evaluating calls and processes within the Collections & Recoveries function. The ideal candidate will have strong telephony experience and a proven track record in Quality Assurance. This position offers hybrid working options, enabling you to balance time in the office with home working.

Join us to help shape positive customer outcomes and drive change.
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