Senior Insurance Operations Analyst

Senior Operations Analyst – Insurance/Reinsurance (Performance Improvement & Quality)

Location: London, 2-3 days per week (remote working available)

Employment type: Full‑time

Seniority level: Mid‑Senior

Industry: Insurance

Robert Walters is recruiting a Senior Operations Analyst to join an interim or project basis in an insurance operations Performance Improvement team, specifically within the Quality sub‑team. The role focuses on designing, embedding and maturing a quality framework across insurance and reinsurance operations, rather than pure reporting or MI production. The candidate will ensure the front‑end insurance process delivers correct, compliant outputs with minimal rework.

• Progress the development and establishment of a comprehensive quality framework within the organisation.
• Review and refine existing Quality Control (QC) and Quality Assurance (QA) processes, documenting the transition from current (“as‑is”) to future (“to‑be”) states.
• Define clear monitoring and Management Information (MI) requirements to support quality initiatives.
• Collaborate with the reporting team to create and implement a quality monitoring dashboard for ongoing performance tracking.
• Conduct thorough assessments of query management and resolution processes.

• Hands‑on experience in quality and performance improvement within insurance operations.
• Ability to advance ongoing work streams and initiate new projects efficiently with minimal supervision, confident working with IT, data and reporting teams.
• Experience in quality assurance is beneficial.

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