Quality Technician

Quality Technician Job Purpose

In this role, you’ll help resolve quality issues and support quality activities by collaborating within your team and managing relationships between customers, colleagues, and suppliers. The support needed for quality activities to drive excellence include document control, driving continuous improvement, RCA, FSR, first article inspection, CPS certification and training, and evaluating suppliers.

Qualifications & Experience

• Professional
  
  Experience:
  
  Strong background in the quality field and/or production lines with at least 2 years of relevant professional experience in the manufacturing industry
• Education:
  
  Associate’s degree/Technical degree/Certification or HS diploma and professional experience combined

Preferred Qualifications

• Experience in calibration or metrology

Technical Skills

• Computer
  
  Skills:
  
  Strong PC skills, including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint) and Microsoft Front Page.
• Blueprints & Metrology:
  Ability to read blueprints, technical drawings, and technical documents.
• Ability to read mechanical measuring devices (e.g., micrometers, calipers, tape measures).
• Electrical
  
  Competency:
  
  Basic electrical knowledge and ability to use electrical meters (volt, ohm, amp).
• Product Knowledge:
  Specialized technical training in metrology/calibration and familiarity with KW products and processes

Key Responsibilities

• Record and analyze nonconformities using specific tools and databases. Investigate manufacturing-coded FSRs (Field Service Reports) for corrective actions
• Define containment actions to minimize issues related to customer and supplier complaints
• Determine root causes of problems to propose robust corrective actions
• Conduct First Article Inspections (FAI) and sorting/reworking of parts and components when required
• Perform quality audits and supplier visits/evaluations
• Collect data for KPI reports and suggest continuous improvement initiatives
• Execute improvement projects as assigned
• Maintain the document control system, including creating MPIs (Manufacturing Process Instructions)
• Provide CPS training and certification
• Provide support and maintain daily contact with internal and external customers
• Coordinate with and support the daily activities of the Quality Supervisor/Manager
• Perform other duties as assigned while knowing and observing all safety regulations and precautions

Why work for Epta

• Join Epta in this permanent role, where you'll experience a great blend of new technologies and a modern workplace culture.
• We take development opportunities seriously! Take part in a variety of training through our Epta Academy and external training partners.
• Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
• Balance work and personal life perfectly with our flexible working hours.
• Give back more than we receive:
  Join our volunteering activities and help make the world a better place.

Our story

We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.

With over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.

We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool.