Remote Quality Assurance Analyst: CX & Calibration
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from Nex Rep's independent marketplace contractors to ensure client standards are met. You will monitor interactions in real time or after the fact to verify proper workflow and assess customer satisfaction.
Responsibilities include providing recommendations for the client’s quality scorecard, preparing for calibration sessions, and delivering detailed scoring feedback to contractors.
We are currently recruiting a Remote Quality Assurance Analyst: CX & Calibration for our team in Little Rock, AR, United States.
This posting is for the Remote Quality Assurance Analyst: CX & Calibration role at Nex Rep LLC, based in Little Rock, AR, United States.
We are looking to fill the Remote Quality Assurance Analyst: CX & Calibration position at Nex Rep LLC in Little Rock, AR, United States.
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