Quality Assurance Specialist - CX & Feedback
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS conversations from our independent marketplace contractors. The role focuses on identifying trends and collaborating with certification and operations teams to ensure client standards are met.
The position emphasizes real-time or post-call monitoring, detailed scoring, and participation in calibration sessions with clients to align on evaluation criteria. Remote work is available in multiple states.
We invite applications for the Quality Assurance Specialist - CX & Feedback position located in Lansing, MI, United States.
We appreciate your interest in this position.
Join Nex Rep LLC and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Quality Assurance Specialist - CX & Feedback role at Nex Rep LLC, based in Lansing, MI, United States.
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