Tenant Service Coordinator - Eligibility List

Tenant Service Coordinator - Eligibility List

Join to apply for the Tenant Service Coordinator - Eligibility List role at Toronto Community Housing
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Vacancy Type: Full-time Permanent & Full-time Temporary
Affiliation: Union: CUPE 79
Job #: 10150
Division: Operations
Grade: TCHC 6
# of Vacancies: 2
Salary/Hourly Range: $40.16 - $44.01
Hiring Range/Hourly Wage: $40.16
Work Details (Days/Hrs): 35 hours per week, Monday - Friday
Posted Date: 12/12/25
Existing or New: Existing
Final date to receive applications: 1/9/26

Please Note: An Eligibility List will be created from this competition and will be in effect for up to six (6) months for future Temporary and Permanent Tenant Service Coordinator positions that may become available.

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

Non Hybrid Eligible Job: This position requires the incumbent to be on-site everyday and does not offer the opportunity to work from home.

Want to help grow our communities? At Toronto Community Housing, we pride ourselves in developing Toronto’s neighbourhoods and helping our residents succeed. We are searching for dedicated and passionate Tenant Service Coordinators to join our team and help the communities of Toronto thrive! We put our tenants first. We strive to be tenant-focused, collaborative, fair, respectful, accountable, solution driven, and proactive in everything we do.

Reporting to the Supervisor, Tenancy Management or Supervisor, Tenant Services, the Tenant Service Coordinator will provide a wide range of administrative and clerical support services required in the day-to-day management of a social housing portfolio in a manner that supports TCHC’s tenant focused culture. The Tenant Service Coordinator is expected to be self-motivated and function independently on a wide range of landlord and tenant activities.

• Actively support, promote and assist in implementing Toronto Community Housing’s Community Management Plan (CMP) initiatives to connect, support and engage tenants, maintain and create good quality and safe housing and ensure strong core business practices.
• Prepare a variety of routine correspondence and reports; examples include tenant complaints, 24 hour access letters, move out acknowledgements, annual rent receipts, confirmation of tenancy, tenant charge letters, Social Housing Reform Act (SHRA) letters, etc.
• Perform leasing duties such as preparation and signing of leases; may also be required to show vacant units.
• Conduct leasing interviews in accordance with policies and procedures using the Tenant and Applicant Waiting List (TAWL) and Housing Management System (HMS).
• Match prospective tenants and transfers with vacant units, according to placement procedures, and offers units.
• Creatively market vacant units to minimize vacancy losses.
• Respond and resolve telephone, counter and mail inquiries on a wide range of tenancy matters including, but not limited to, rental accounts, parking, legal matters, transfers, etc.
• Coordinate tenant legal processes including initiating termination notices for tenant arrears/breaches of Residential Tenancy Act (RTA).
• Negotiate and monitor repayment agreements in accordance with the Eviction Prevention Policy.
• Collect rental arrears and attends Tribunals as required.
• Maintain an effective electronic and manual record keeping system for business practices including vacation schedules, tenant files, attendance, accounts payable documents, Housing Service Act (HSA) documents and legal documents, etc.
• Provide services to a diverse community respecting TCH’s policies and procedures including Anti-Ableism, Human Rights…