Senior User Researcher

Made Tech – Greater Bristol Area, United Kingdom

Posted 4 days ago – Apply now to be among the first 25 applicants.

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This role offers a base pay range based on skills and experience, with direct communication to the recruiter.

Made Tech wants to positively impact the country's future by using technology to improve society. We believe that a design‑led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design‑led approach to public service delivery.

Senior User Researchers are experienced practitioners who confidently collaborate with UCD colleagues and other departments such as Data & Tech teams to understand challenges people face when using public services. They conduct user research using qualitative and quantitative methodologies with real people, ensuring that the findings inform the end‑to‑end design of a chosen service.

• Acts as the research subject‑matter expert on a multidisciplinary team, facilitating the end‑to‑end research process and communicating research decisions to the team and stakeholders.
• Scopes the focus of research, so everyone involved has a shared understanding of what success looks like.
• Comfortable in selecting the most appropriate qualitative / quantitative research methods when designing a research project.
• Works as a solo researcher within a multidisciplinary team on client deliveries.
• Advocates for user research within the project delivery and with stakeholders.
• Plans research that informs the design of public services that are helpful, usable and successful.
• Understands and helps teams apply a range of methods to analyze research data and synthesize findings.
• Creates compelling and actionable insights suited to the research development phase.
• Identifies key project stakeholders, builds relationships and works with them regularly to include and update on the progress of research.
• Presents findings in ‘show & tell’ / key meetings to project delivery teams and stakeholders.
• Analyzes and interprets research findings so teams can confidently confirm or challenge their understandings of problems and ideas.
• Advocates for teams to make decisions based on research findings.

• Experienced in user‑centred, lean and agile research methodologies including usability testing, contextual enquiry, rapid research, measurable and evaluative research, accessibility and inclusive design.
• Understands and adheres to Made Tech’s research standards, the MRS code of practice and GDPR.
• Provides clear and informative communications with research participants, including sharing GDPR policies.

• Supports the hiring and onboarding of researchers.
• Helps define Made Tech design principles through delivering good public services.
• Represents the community publicly and internally.
• Contributes to communities of practice by discussing, sharing suggestions, approaches, ideas and best practice.
• Takes a proactive approach to learning (e.g., new research methods / analysis techniques) and shares knowledge back to the UCD community.
• Proactively seeks feedback on own work and provides constructive feedback to colleagues.
• Desirable:
  Skills in either Service Design, Content Design, Interaction Design.

• Delivery of good public services for users with clients.
• Case studies of how to design and deliver good public services and outcomes.
• Growth and happiness of the UCD community at Made Tech.

• 30 days Holiday – we offer 30 days of paid annual leave plus bank holidays.
• Flexible Working Hours – we are flexible with what hours you work.
• Flexible Parental Leave – we offer flexible parental leave options.
• Remote Working – we offer part‑time remote working for all staff.
• Paid counselling – we offer paid counselling as well as financial and legal advice.
• Flexible benefit platform includes a Smart Tech scheme, Cycle to Work scheme, and an individual benefits allowance you can invest in a Health care cash plan or Pension plan.
• Optional social and wellbeing calendar of events for all employees.

If successful, you will be required to undertake an SC clearance.

Mid‑Senior level

Full‑time

Consulting – IT Services and IT Consulting

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