Community Support Manager; Fully Remote

• Covidence is a non-profit platform that makes it easier to systematically review research
• We are used by over 800,000 researchers at 500+ institutions worldwide, combining rigorous workflows with AI and training

The Opportunity:

• Love evidence synthesis but ready for a career outside academia? This role puts your research expertise to work every day
• You’ll help review teams around the world produce better evidence, faster, and join a team of fellow researchers providing expert support

What You’ll Do:

• Solve technical questions from review teams, from students to Cochrane authors
• Design and deliver training that builds research capability across institutions
• Act as the voice of researchers inside the company, turning feedback into product insight
• 4 weeks paid annual leave and gifted time off between Christmas and New Years
• Monthly health insurance and home office allowance
• 14 weeks paid primary carers leave and 8 weeks paid leave for partners

Covidence is a non-profit platform that makes it easier to systematically review research. With over 800,000 researchers at 500+ institutions worldwide, they combine rigorous workflows with carefully evaluated AI and training, and provide 24/7 support from expert researchers.