Customer Service and Operations Executive; Remote

Position: Customer Service and Operations Executive (Remote)

Customer Service and Operations Executive (Remote)

This role is part of Weavve Home, a company redefining luxury and comfort in homes. The mission is to transform homes into havens of relaxation and make quality sleep accessible to everyone.

Base Pay Range

SGD
12,000.00/yr – SGD
18,000.00/yr

What You’ll Get

• Flexible work arrangements where appropriate
• Exposure to meaningful, challenging work that stretches you
• A fast‑paced, high‑energy environment perfect for quick learners
• Opportunities for growth and skill enhancement
• Autonomy and ownership, without bureaucracy
• A friendly, supportive and collaborative team that values innovation and initiative

What You’ll Do

Support day‑to‑day operations within our eCommerce and retail businesses across both B2C and B2B segments. Ensure orders run smoothly, inventory and product data stay accurate, and customers receive exceptional service.

Roles and Responsibilities Customer & Marketplace Support

• Respond to customer inquiries via email, chat, or marketplace messaging.
• Handle returns, refunds, and replacements according to company policies.
• Maintain compliance with marketplace requirements and performance metrics.
• Maintain a positive, empathetic, and professional tone in all customer interactions.
• Uphold and enhance the brand’s customer experience standards.

Order & Fulfillment Support

• Monitor order flow across sales channels (Shopify, Shopee, Lazada, Tik Tok, Retail).
• Track and troubleshoot order issues including delays and fulfillment errors.
• Coordinate with fulfillment centers, warehouses, or 3PL partners to ensure timely shipping.
• Update customers with delivery status or resolve shipping‑related inquiries.

Inventory & Product Management

• Assist with inventory tracking, stock level monitoring, and restock notifications.
• Update product listings, descriptions, images, and pricing across platforms.
• Coordinate with suppliers and vendors regarding shipments, invoices, and product availability.
• Maintain digital catalogs, SKU lists, and inventory spreadsheets.

Operations & Administrative Support

• Manage daily tasks such as data entry, reporting, and scheduling.
• Prepare operational reports, sales summaries, and performance dashboards.
• Help manage internal documentation, SOPs, and workflow processes.
• Communicate with cross‑functional teams (marketing, customer support, warehouse).

Who You Are

• 1–3 years of experience in eCommerce, retail operations, virtual assistance, or related fields.
• Strong understanding of online retail processes, order management, and fulfillment workflows.
• Experience with eCommerce platforms such as Shopify, Shopee, Lazada, Tik Tok, and Retail.
• Excellent written and verbal communication skills in English and Mandarin.
• Highly organized with strong multitasking and prioritization skills.
• Strong problem‑solving skills, outcome focused, and able to work independently in a remote environment.
• Comfortable with spreadsheets and data tools (Google Sheets, Excel, Microsoft Office, Google Workspace).
• Tech‑savvy with the ability to learn new software quickly.

Bonus Qualifications

• Experience with inventory systems (e.g., Cin7).
• Familiarity with project management tools (Asana, Slack).
• Knowledge of shipping carriers and logistics workflows.
• Graphic editing or basic content creation skills (Canva, Photoshop).

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

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