Warrant and Revenue Account Manager

Position: Warrant and Revenue Account Manager (Permanent)
Warrant & Revenue Account Manager
Stratford-Upon-Avon
Hybrid Role
£26,000
A leading UK-based field services company is seeking an organised and proactive Warrant & Revenue Account Manager to oversee the execution of Rights of Entry warrants and revenue recovery activities. This hybrid role requires working 2-3 days per week from the Head Office and the remainder remotely, ensuring flexibility while maintaining strong operational oversight.

Key Responsibilities

* Manage the daily scheduling and completion of warrant-related visits, including debt collection, inspections, and meter exchanges.

* Provide real-time guidance and support to Field Representatives during warrant executions.

* Liaise with internal teams, clients, and suppliers to ensure smooth execution of planned visits.

* Monitor and track warrant performance, identifying potential risks and taking proactive measures.

* Ensure visits comply with regulatory and client requirements, addressing vulnerabilities and safety concerns.

* Maintain accurate records, updating internal systems with real-time visit outcomes.

* Prepare and distribute reports detailing warrant execution results for internal and client use.

* Assist with performance tracking and continuous improvement of warrant processes.

* Conduct outbound calls to clients and field teams, providing updates and resolving escalations.

* Adhere to all company policies, industry guidelines, and legal requirements.
Requirements

* Strong IT skills with accurate data entry and system management capabilities.

* Excellent communication skills, both verbal and written, with the ability to engage a variety of stakeholders.

* Previous experience in customer service, debt collection, or conflict resolution (desirable but not essential).

* Ability to work in a fast-paced environment, managing multiple priorities effectively.

* Self-motivated, proactive, and capable of making informed decisions under pressure.

* Experience in the utilities sector or warrant-related operations is an advantage.

* Confident in handling telephone communications, including challenging conversations.

* Strong attention to detail and problem-solving skills.
What’s on Offer

* Hybrid working modeldays in the office, with remote working flexibility.

* Competitive salary based on experience.

* A key role in an established and growing company.

* Career development opportunities within a structured and supportive environment.

* The opportunity to influence operational improvements in a regulated industry.
This role is ideal for an individual with strong organisational skills, problem-solving abilities, and a keen eye for detail