Customer Assistant - Online

Job Overview

We're looking for friendly, customer‑focused people to join our Online team, where you'll be picking and packing customer orders ready for delivery or collection. You'll work in a fast‑paced, structured environment with clear routines and timed activities that help keep everything running smoothly — all to make sure our customers can get what they need, when they need it. You'll use in‑store tech to accept orders, find the right products, and prepare them to go quickly and carefully.

You will also support other parts of the store, including Replenishment and Customer Service, depending on what's needed that day.

• Helpful and friendly approach
• Enjoys staying active and being hands‑on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries
  We love providing our customers with a great shopping experience they won't find anywhere else.

We are one of the UK's largest supermarkets, we provide great value for money and high quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in‑store than any other supermarket. We've lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we'd love to meet you… We're Food makers and Shopkeepers and together, we make Morrisons.

• Six weeks holiday (including bank holidays)
• 15 % discount in our supermarkets and convenience stores available from the day you join us
• Additional 10 % discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in store café or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well‑being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family‑friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Find out more about working in Retail at Morrisons here.