Retail Online Hub Manager

Base pay range

Team: Retail

Location: Midsomer Norton (please note, this is a not a home working role)

Work pattern: 35 hours per week, rota is across Monday - Saturday

Salary: Up to £27,466.16 per annum

Contract: Fixed term until 31st March 2027

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

• Lead, manage, coach and develop an online team of employees and volunteers to be the best they can be and maximise our online performance through the safe day‑to‑day operational management of online activities.
• Take ownership for delivery of the online income, expenditure and operating profit budgets and other key measures of performance.
• Support the work of Cats Protection as a brand ambassador, acting as a role model for the values and behaviours of the Charity, and take responsibility for online operations and related people management.

• We currently operate 80 shops across the country and an online trading operation for new and donated goods.
• Retail and trading play a key role in growing income and introducing new audiences to Cats Protection.

• Experience of managing eBay or other comparable online operations.
• Demonstrable learning and experience from functioning in a relevant ecommerce environment.
• Previous experience of line managing a team and building a culture of achieving collective goals.
• Ability to provide a positive experience for shop team colleagues through effective engagement and management.
• A good understanding of the challenges of working in the voluntary sector and specifically charity retail.
• Full, valid UK driving license and access to a vehicle.

• Range of health benefits.
• 26 days’ annual leave plus bank holidays, increasing with length of service.
• Salary Finance, which empowers you to take control of your financial wellbeing.
• And much more, which you can learn about here.

Final date to receive applications:
Wednesday 21st January 2026.

Virtual interview date:
Thursday 29th Jan 2026.

Final stage in person interview: 5th / 6th February 2026.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferable. You may be just the right candidate.

• Anonymised application form.
• Virtual interview.
• In person meet up at Midsomer Norton (further details will be provided prior).

Please email  if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.