Plumbing & HVAC Dispatcher
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Retail
Office Administrator/ Coordinator, Customer Service Rep
Job Description & How to Apply Below
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Bonus based on performance
- Dental insurance
Full-Time | 40 Hours per Week | 100% Remote
We're Growing, and We're Looking for a Great Dispatcher!
We believe great dispatching is about more than getting technicians from one job to the next. It's about making smart decisions, keeping the day moving, supporting our technicians, and delivering an excellent customer experience.
We're looking for a positive, organized, quick-thinking dispatcher who enjoys the challenge of a busy day and knows how to make every opportunity count!
This is a fully remote position. Applicants must live and work in Georgia.
What You'll Do- Dispatch for dollars! Make strategic scheduling decisions that maximize opportunities, minimize downtime, and support technician productivity.
- Get the right tech to the right job. Match technicians to calls based on strengths, experience, location, job type, and customer needs.
- Own the dispatch board. Monitor schedules, anticipate challenges, and adjust assignments as the day unfolds.
- Conduct job debriefs. Follow up with technicians as jobs wrap up, review outcomes, and identify next steps.
- Partner with management. Alert managers to important job opportunities, challenging calls, or technicians who may need support. Recognize when management involvement could improve an outcome and communicate proactively.
- Keep everyone connected. Coordinate with technicians, CSRs, and management to keep the day running smoothly.
- Communicate with customers. Professionally handle scheduling updates, questions, and occasional concerns.
- Think ahead! Identify scheduling gaps, delays, and opportunities before they become problems.
Required Qualifications:
- Experience dispatching for a plumbing, HVAC, or other residential home service company
. - Hands-on Service Titan experience
, including dispatching and scheduling. - Understanding of dispatching for dollars and how dispatch decisions affect revenue and productivity.
- Experience conducting technician job debriefs.
- Excellent organization, communication, and problem-solving skills.
- Ability to make confident decisions in a fast-paced environment.
- Self-motivated and comfortable working independently.
- Must live and work in Georgia.
- Familiarity with technician performance metrics and daily revenue goals.
- A proactive mindset and ability to anticipate team needs.
- Enjoy solving puzzles and making a busy schedule work.
- Are always thinking two steps ahead.
- Take pride in helping technicians succeed.
- Stay calm, friendly, and focused when things get hectic.
- Love being part of a team where your decisions matter.
- Bring a positive attitude and a sense of humor to work!
We're a growing, family-owned plumbing, heating, and cooling company that genuinely cares about our employees and customers. We value teamwork, communication, and doing things the right way.
You'll play an important role in our daily operations, making a real impact on our team's success—all from your home in Georgia!
Position Details- Full-time, 40 hours per week
- 100% remote (Georgia residents only)
- Residential home service dispatching experience required
- Service Titan experience required
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