Sr. Manager, Retail Partnerships

Home Office (North America)

Full time

R29192

Jabra Enhance is pioneering the future of hearing health, disrupting the market with our clinic-grade, over-the-counter (OTC) hearing aid solutions. As we rapidly scale our commercial footprint, we are seeking a visionary, growth-oriented Strategic Partnerships Sr. Manager, Retail Channels to own, lead, and scale our high-performing Retail business unit.

In this high-impact leadership role, you will hold full P&L accountability for Jabra Enhance’s premier national Retail portfolio, driving commercial strategy, joint business planning, and financial performance across major partners including Amazon, Best Buy, Walmart, and Sam’s Club. You will act as the ultimate champion for the retail channel, balancing macro-level distribution strategy with hyper-focused operational execution to maximize velocity on both the digital shelf and physical storefronts.

Beyond driving revenue, you will be a team builder. You will directly manage, coach, and empower a Retail Operational Specialist, establishing the scalable processes, robust supply chain workflows, and cross-functional frameworks required to support an accelerating retail footprint. Collaborating deeply with internal Marketing, Operations, Finance, and Product teams, you will elevate buyer relationships, optimize retail media advertising strategies, and aggressively capture market share in a rapidly evolving consumer health-tech landscape.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Become a Jabra Enhance expert, knowing the ins and outs of the product and services we offer
• Lead account management of all of Retail accounts including Amazon, Best Buy, Walmart, Soundly, and Sam’s Club
• Own the Retail Channel P&L:
  Deliver and exceed gross revenue, net revenue, and margin targets across Amazon, Best Buy, Walmart, Sam’s Club, and future retail partners
• Architect 1-3 year growth strategies with retail buyers, aligning on inventory forecasting, End-of-Life (EOL) life cycles, and collaborative promotional calendars
• Cultivate leadership and category-manager relationships within key accounts to position Jabra Enhance as the category-leading OTC hearing health partner
• Own the day-to-day relationship with partners and execute on our growth strategies
• Gain a deep understanding of Retail partner goals, strategy, and areas of synergy to develop mutually beneficial strategies
• Lead complex contract renewals, margin structures, co-op advertising agreements, and pricing guardrails to ensure profitability
• Build deep understanding of OTC hearing aid Retail market and competitive landscape
• Act as the internal champion for the Retail channel, collaborating with Product, Audiology, and Operations to influence the product roadmap and hardware/software packaging specific to retail needs
• Partner with internal Growth Marketing and external agencies to optimize Retail media advertising (e.g., Amazon Ads, Walmart Connect) and online merchandising to maximize rate-of-sale.
• Oversee the digital shelf experience, driving cross-functional initiatives (with CX and Audiology) to maintain a ≥4.5-star review rating across all ecomm platforms
• Support the identification, pitching, and closing potential new high-value retail and e-commerce channels (e.g., warehouse clubs, pharmacy chains, etc).
• Coach, mentor, and scale the retail partnerships team, starting with the direct management of a Retail Operational Specialist, ensuring seamless execution of operations and logistics
• Work collaboratively with marketing, sales, and product on internal enablement to support Retail partnership needs
• Bring passion and creativity with new ideas for ways to grow…