Senior Account Manager - Global Legal Tech SaaS. Remote

UK Senior Account Manager - Global Legal Tech SaaS. Remote

Join us at Actionstep, a pioneer in legal practice management SaaS, as a Senior Account Manager on our UK team. You'll play a key role in driving revenue growth by unlocking cross‑sell opportunities and deepening relationships within our valued client base.

• Drive revenue growth by uncovering cross‑sell opportunities within the existing customer base.
• Deepen relationships with current clients, identify evolving needs, and position the right add‑ons or upgrades to maximise value, retention, and satisfaction.
• Work closely with Customer Success and Product teams to analyse usage patterns, surface insights, and proactively recommend solutions.
• Ensure clients get the most from Actionstep while informing product and marketing with real customer trends.

• Experience in the legal industry, ideally with practice management or accounting software.
• Demonstrated IT/SaaS sales success, consistently meeting or exceeding targets.
• Skilled in assessing customer needs, building trusted multi‑level relationships, and driving/closing opportunities.
• Experience with Salesforce CRM.
• Excellent communicator with strong presentation, verbal and written skills; confident engaging customers and internal teams; able to say no when needed.
• Proactive problem solver with strong technical aptitude.
• Strategic thinker who understands business goals, analyzes data, identifies opportunities, and develops growth plans.
• High energy, positive attitude, strong work ethic, self‑directed, effective in fast‑paced environments.
• Able to work autonomously and as a strong team contributor; effective time manager.

• Formal sales training/certification (SPIN, Challenger).
• Bachelor’s in Business, Marketing, or related field.

• Competitive base salary £65,000 – £75,000 plus OTE £170,000.
• Unlimited leave and flexible working.
• Pension contributions; private medical, dental and life insurance.
• Socials, lunches, team‑building events.
• Outstanding office in King’s Cross with barista‑made espresso drinks and free beer on tap.
• Opportunity to grow in a fast‑scaling SaaS leader.

Hybrid – London (King’s Cross)