Sales and Administration Coordinator

Sales and Administration Coordinator

Location: Office-based (Stevenage) + remote on-call

Hours: Full-time, Monday-Friday

On-Call: Out-of-hours rota (remote / flexible location)

Employment Type: Permanent

Vantage Plumbing and Heating is a fast-growing plumbing, heating and drainage business. We are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales.

This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers - no site attendance required.

This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance.

• Office-Based Administration and Customer Handling
  • Answering inbound calls and emails
  • Booking jobs and managing engineer diaries
  • Updating job management systems and customer records
  • Taking payments and deposits
  • General office administration and customer communication
• Sales and Revenue Generation
  • Promoting and selling monthly care plans
  • Confidently discussing services and options with customers
  • Following up enquiries and quotes to maximise conversions
  • Supporting overall revenue growth through proactive sales activity
• On-Call / Out-of-Hours Support
  • Answering incoming calls during agreed on-call periods
  • Taking payments over the phone
  • Dispatching engineers to emergency jobs
  • Accurately logging call details
  • Working remotely during on-call shifts

Essential:

• Previous sales, admin, or customer-facing experience
• Confident and professional phone manner
• Commercially aware and comfortable with sales conversations
• Organised, reliable, and calm under pressure
• Able to work independently during on-call periods

Desirable:

• Sales or upselling background
• Trades, utilities, or service-industry experience
  
  CRM or booking system experience

• £24,000 - £32,000 basic salary (depending on experience)
• Performance-based bonus structure
• Opportunity to earn £50,000+ per year in additional bonuses for top performers
• Bonuses linked to care plan sales, customer retention, and revenue performance
• No separate on-call allowance
• Full training provided
• (Bonuses are performance-based, capped per scheme, and not guaranteed.)

• Established, growing business with strong market presence
• Office-based role with flexible remote on-call work
• High earning potential for sales-driven individuals
• Long-term opportunity within a scaling company