Sales and Administration Coordinator, Staffed ONLINE Limited

Sales and Administration Coordinator, GET STAFFED ONLINE RECRUITMENT LIMITED

Location:

Office-based (Stevenage) + remote on-call

Hours:

Full-time, Monday-Friday

On-Call:
Out-of-hours rota (remote / flexible location)

Employment Type:

Permanent

Our client is a fast-growing plumbing, heating and drainage business. They are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales. This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers – no site attendance required.

This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance.

• Office-Based Administration and Customer Handling:
  Answer inbound calls and emails, book jobs, manage engineer diaries, update job management systems and customer records, take payments and deposits, perform general office administration and customer communication.
• Sales and Revenue Generation:
  Promote and sell monthly care plans, discuss services and options with customers, follow up enquiries and quotes to maximise conversions, support overall revenue growth through proactive sales activity.
• On-Call / Out-of-Hours Support:
  Answer incoming calls during on-call periods, take payments over the phone, dispatch engineers to emergency jobs, accurately log call details, work remotely during on-call shifts.

• Essential:
  Previous sales, admin, or customer‑facing experience; confident and professional phone manner; commercially aware and comfortable with sales conversations; organised, reliable, and calm under pressure; able to work independently during on-call periods.
• Desirable:
  Sales or upselling background; trades, utilities, or service‑industry experience; CRM or booking system experience.

• £24,000 – £32,000 base salary (depending on experience).
• Performance‑based bonus structure.
• Opportunity to earn £50,000+ per year in additional bonuses for top performers.
• Bonuses linked to care plan sales, customer retention, and revenue performance.
• No separate on-call allowance.
• Full training provided.

(Bonuses are performance‑based, capped per scheme, and not guaranteed.)

• Established, growing business with strong market presence.
• Office-based role with flexible remote on-call work.
• High earning potential for sales‑driven individuals.
• Long‑term opportunity within a scaling company.