Account Manager – Tech Festival; Events Sales

Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money
20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

This role is based in our Howick Place office.

• Manage a portfolio of customers, leading all commercial conversations, negotiations and contracts.
• Act as the main point of contact for assigned accounts, ensuring high-quality service and delivery.
• Build strong, long-term customer relationships and drive retention, upsell and cross-sell opportunities.
• Achieve revenue targets through inbound enquiries and proactive outreach.
• Position Informa Festivals events to address customer needs and market challenges.
• Provide accurate forecasting, pipeline visibility and performance reporting.
• Coordinate internal teams to deliver consistent service across all customer touchpoints.
• Maintain up-to-date account plans, interactions and records in Salesforce.
• Build a social selling presence and share market insights internally.
• Stay informed on product updates, competitor activity and market trends.
• Contribute to wider business projects and attend relevant industry events.
• Take ownership of personal development through the Informa excellence framework.

• Strong understanding of events, digital, media, and marketing products and solutions.

• Solid grasp of P&L fundamentals and broader industry dynamics.
• Strong numeracy and data analysis skills to generate insights and actions.
• Experience in developing account plans, forecasting, managing budgets, and engaging complex stakeholders.
• Results-driven with the ability to achieve targets.

• Knowledge of sales methodologies, solution selling, and stakeholder engagement.
• Skilled in negotiating complex contracts and closing business.

• Clear, confident communicator across written, verbal, virtual, and executive-level presentations.
• Able to articulate value propositions to diverse stakeholder groups.

• Strong proficiency in Salesforce (or similar CRM) and MS Office (Word, PowerPoint, Excel).

• Effective problem-solving and time management.
• Experience in global project management.
• Flexible team player comfortable with ambiguity.

We believe that great things happen when people connect face-to‑face. That's why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say

Our benefits include:

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on Linked In Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising…