Sales Lead; Outbound

About the Company

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence‑based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.

The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from digital and print to shows and videos. The role (Sales Lead (Outbound)) sits within the Sales Team, focused on delivering customer retention activity through our outsourced contact centre partner. The position requires spending regular time at the contact centre site(s).

Sales activity includes inbound telephone, live chat, and outbound calling campaigns. The Sales Lead (Outbound) leads outbound activity, supports inbound activity, collaborates on performance and quality initiatives, reviews results, and develops new initiatives.

• Lead the successful delivery of the outbound telemarketing sales activity
• Develop and deliver new testing and activity to support the outbound strategy
• Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel
• Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement
• Ensure activity delivered by outsource partner is aligned to standards in all aspects of operational delivery, including targets, process and quality requirements
• Support inbound sales channel as required
• Use reporting and data to analyse and drive performance
• Manage the quality process and ensure our contact centre partner is fully calibrated with requirements
• Spend regular time on site at outsourced contact centre(s) to support and drive sales and quality performance
• Get involved with ad hoc projects which relate to the goals of the Sales team, for example reporting development, systems improvements and deep dives on key themes

• Working knowledge and proven success in the delivery of outbound sales campaigns
• Expertise in influencing and managing all OBTM levers
• Ability to set up new tests and campaigns and associated processes, reporting and training
• Successful candidates are those who are able to demonstrate previous work experience within a contact centre environment (either in‑house or outsourced) and indicate such experience on their resume
• Sales‑driven mindset and enjoys achieving targets
• Direct experience of working in a sales / retention team within a contact centre
• Working knowledge of delivering sales activity to the standards of a quality assurance programme within a contact centre setting
• Vendor management experience (preferable)
• Understands and implements an appropriate balance between sales and quality
• Excellent written and verbal communication skills
• High level of attention to detail
• Coaching and performance management skills
• Proactive with a sense of urgency
• Self‑motivated for success

We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.

Our benefits package is designed to support your wellbeing, growth, and work‑life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counseling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.

Mid–Senior level

Full‑time

Sales and Business Development

Newspaper Publishing