Neighbourhood Coach

Bromford, Cirencester, England, United Kingdom

Operational patch:
Cirencester and surrounding areas

Contract:

Full‑time, Permanent

Hours:

37.5 per week (Monday‑Friday)

Workstyle:
Field‑based with flexibility – a mix of homeworking, office time, and visiting customers in their homes

Other requirements:
Full driving licence and access to a vehicle

Closing Date:
Friday 16 January 2026

Interview Date:
Thursday 29 January 2026 in Tewkesbury

If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, ensuring the properties are well maintained and customers understand their responsibilities while offering coaching and guidance.

Day‑to‑day duties include managing tenancy sign‑ups and changes, addressing anti‑social behaviour and safeguarding, and handling court work and evictions where necessary. You’ll develop holistic customer relationships, collaborate with services in the local community, and work closely with our maintenance and lettings teams to allocate empty homes and manage repair expectations.

Success in this role requires genuine empathy, resilience, strong communication, curiosity, and the ability to have difficult conversations.

Full‑time and subject to an enhanced DBS check. Regular home working is available. You’ll travel to and from surrounding areas as required.

• Has experience working in a customer‑facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first‑rate influencing, negotiating and relationship‑building skills
• Has access to a vehicle and a full driving licence

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community‑focused services across the east, central and south‑west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

We provide over 47,000 homes, maintain relationships with more than 112,000 customers, and plan to deliver 11,000 more homes by 2032. Through place‑based working, our people build progress from the ground up, forging stronger neighbourhood relationships and reacting faster to shifting needs.

We’re a vibrant and inclusive culture backed by the DNA of Bromford (). Join one of the UK’s Best Workplaces for Women and a Great Place to Work certified organisation.

We are committed to recruiting, developing and retaining colleagues who represent the diverse communities we work with. We are a proud Disability Confident (Level
2) and Menopause Friendly employer, and we support those who serve through the Armed Forces covenant.

We encourage people from all sections of our community to apply, particularly those historically underrepresented in our workforce.

• Flexible benefits package
• Learning and development opportunities
• Private medical cover
• Work‑life balance support
• Pay and financial wellbeing schemes
• Health and wellbeing programmes